Vendor Relations Manager
Toronto
Operations – Marketplace Operations /
Full-time permanent /
Hybrid
About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
Our Marketplace Operations team supports the rewards component of the Achievers platform, the global reward suppliers that serve as the backbone to it, and the customers we strive to please. We have great brand positioning in the market with the opportunity to further grow our global Marketplace and drive continued adoption across customers. We are at a pivotal accelerated growth stage. Driven to enhance foundational eCommerce strategies and account performance tactics, this is the perfect time to join our team!
About the Position
We are looking for a Vendor Relations Manager to join our team! As a Vendor Relations Manager within the Marketplace Operations department, it you are responsible for partnering with our Marketplace vendors to expand reward exposure, drive incremental revenue, and deliver the best redemption experience for our members, worldwide. You will play a key role in supporting the selection and optimization of locally relevant rewards in our catalog, monitoring vendor performance, and improving upon price targets for assigned vendor accounts. Working collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes, strong communication and organization skills are essential to this role.
Responsibilities
- Effectively manage a diverse vendor portfolio, spanning varying countries, technologies, and business sizes.
- Coordinate meetings, communications, and presentations to unlock the utmost potential in partnerships. Tailor information delivery to suit the audience.
- Enforce high support standards, analyzing and resolving critical customer needs and partnering to achieve scalable solutions.
- Manage initiatives including but not limited to: efficiency improvements, escalations, performance metrics, growth opportunities, platform changes or promotion opportunities.
- Oversee all facets of vendor contract management, including negotiations, amendments, and renewal flows in partnership with Legal and InfoSec.
- Ensure alignment and adherence of vendor contracts with evolving business needs, contracted commitments, operational objectives, and industry standards.
- Leverage global vendor product portfolios to identify expansion opportunities, enhancing the Marketplace offering whilst supporting revenue and margin goals.
- Develop and maintain in-depth global vendor portfolio knowledge. Support all assigned internal vendor relations inquiries and assist in RFP’s focused on Marketplace offerings.
- Effectively leverage data tools and reporting to analyze, interpret, and deliver key details to stakeholders.
- Track vendor performance and identify variances requiring action.
- Identify opportunities for margin improvements and optimize product pricing and margin via negotiations.
- Effectively communicate key data points across varying audiences.
- Partner, collaborate and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success. Examples as follows.
- Fulfillment: Support vendor order escalations, volume spikes, or integration enablement alongside opportunities to increase vendor efficiencies.
- Promotions: Facilitate promotional sales and campaigns with vendor partners and secure marketing fund opportunities.
- Merchandising: Help identify new product or expansion opportunities, and ensure products are merchandised adequately into our marketplace.
- Vendor Partnerships: Identify, and deliver, strategic vendor expansion opportunities.
- Business Process and Documentation: Manage Vendor Relations resources and documentation, focusing on creation, improvement, or updating thereof.
- Customer Success: Promptly communicate customer-impacting vendor issues, or support customer inquiries through internal communication channels. Serve as the first point of contact for all on-going communications related to the vendor issue.
- Finance: Resolve vendor payment or financial inquiries, and support tracking vendor commissions and/or rebates.
- Customer Care: Support the resolution of vendor-centric inquiries received, as needed.
- Legal: Support the update, revision, and/or creation of vendor contracts.
- Product & Engineering: Act as an intermediary between audiences to ensure all business needs are met pertaining to system-level changes or new feature opportunities.
- Support ongoing CSR & DEI initiatives as it relates to our Marketplace pillar.
Vendor Management & Strategy:
Data Review
Cross Functional Enablement
Qualifications
- 3 to 5+ years of Vendor Management/eCommerce experience
- Experience with tracking vendor performance success against KPIs
- Ability to effectively negotiate with key stakeholders and vendors.
- Exceptional oral and written communication skills with a global mindset
- Excellent analytical skills to solve ambiguous problems and develop insights from large data sets
- Self-starter; acts with a sense of urgency, proven results and solution-oriented
- Evidence of effective time management and prioritization against business needs
- Proficiency with CRMs such as Salesforce an asset
- Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.
- Bachelor’s degree preferred
- Fluency in Spanish an asset
Why you’ll love working at Achievers:
· We are passionate about disruptive technology that’s rooted in science, research and data.
· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
· We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
· We believe in moving quickly, failing fast, and adapting to change.
· We enjoy coming to work every day because we believe in our product and love our culture.
· We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
· Competitive Pay 💰
· Parental Leave Top-up 👶🏼
· Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
· RRSP Matching 🙌🏼
· Flexible Vacation 🏖️
· Employee and Family Assistance Program 🤝🏽
· Full access to the LinkedIn Learning Library 👩💻
· Internal Mentorship Program 🎓
· Employee-Led Employee Resource Groups 👏🏼
· A beautiful office space located in Liberty Village, Toronto 🇨🇦
· Participation in our Points-based Employee Recognition Program ✨
· Opportunities for professional development and career growth 📈
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
