Implementation Manager (12 month contract)
Toronto
Customer Success – Professional Services /
Fixed-term contractor /
Hybrid
About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
As Implementation Manager you'll join the Achievers Professional Services team! This team is responsible for the overall successful delivery and implementation of our software for clients, from initial roll-out to post-launch and expansion opportunities. You'll partner closely with our clients and and internal teams to ensure a seamless end to end implementation.
What you'll do:
- Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
- Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
- Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
- Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
- Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
- Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
- Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
- Meet or exceed departmental metrics and/or KPIs
What we're looking for:
- Can do, team-oriented attitude.
- Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
- Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Strong written and verbal communication skills with a broad range of people.
- Evidence of effective multi-tasking and managing tight project schedules.
- Strong attention to detail and organizational skills.
- Demonstrated flexibility, adaptability, and drive.
- Experience with risk management and resolution.
- Experience working with HTML, CSS and have worked with SaaS platforms.
- Experience working with customers within the HR industry.
Preferred Assets
Why you’ll love working at Achievers:
· We are passionate about disruptive technology that’s rooted in science, research and data.
· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
· We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
· We believe in moving quickly, failing fast, and adapting to change.
· We enjoy coming to work every day because we believe in our product and love our culture.
· We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
· Competitive Pay 💰
· Parental Leave Top-up 👶🏼
· Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
· RRSP Matching 🙌🏼
· Flexible Vacation 🏖️
· Employee and Family Assistance Program 🤝🏽
· Full access to the LinkedIn Learning Library 👩💻
· Internal Mentorship Program 🎓
· Employee-Led Employee Resource Groups 👏🏼
· A beautiful office space located in Liberty Village, Toronto 🇨🇦
· Participation in our Points-based Employee Recognition Program ✨
· Opportunities for professional development and career growth 📈
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
