Team Lead, Customer Enablement (16 month contract)
Toronto
Customer Operations – Professional Services /
Mat-leave contract /
Hybrid
About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
The opportunity:
As a Team Lead, Enablement, your role is to oversee and lead a team of training and communications specialists to ensure the delivery of exceptional customer enablement. You will also play a critical role in designing and engaging effective learning experiences for our employees and customers.
What you'll do:
- Assess upcoming product releases and update the team and materials accordingly
- Design and develop engaging learning experiences (live, on-demand, blended) that focus on recognition, employee engagement and Achievers software products
- Partners with customers to provide custom, paid-for training and communication materials
- Continually evaluates and adapts strategies and approaches as market conditions and partner needs evolve
- Work with cross-functional teams to identify needs and opportunities and to align efforts with the business’ overall goals
- Maintain clear communication with partners and internal stakeholders to build trust and collaboration
- Monitor performance metrics to assess the effectiveness of enablement programs
- Maintain knowledge base to ensure accuracy and ease of use
- Identify trends and opportunities to improve customer enablement initiatives
- Sets priorities and tasks for the team to achieve objectives
- Create and manage development plans for direct reports, coach, lead and manage a team of training and communications specialists of various levels
- Oversee the training and on-boarding for new team members
What we're looking for:
- 3+ years of experience in eLearning, Onboarding, Training or Enablement, preferably within a SAAS environment
- Knowledge of training development principles such as ADDIE or SAM and experience designing, developing, and delivering training and enablement content for diverse adult audiences.
- Knowledge of developing blended learning experiences in the format of live training, simulations, gamified learning, just-in-time solutions, job aids, and video.
- Experience using Articulate 360, Rise, Camtasia, Showpad, Docebo, Microsoft Office, and Adobe Photoshop/Illustrator.
- Exceptional communication and interpersonal skills
- Success working directly with customers or clients, leading custom content delivery
- Experience within a metric driven environment
- Fluent in computer applications (MS Work, Excel, Outlook)
- Ability to understand technical aspects of software functions
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
