Marketplace Program Specialist - Colombia
Bogotá
Operations – Marketplace Operations /
Full-time permanent /
Hybrid
About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
At Achievers, our software delivers a powerful new way for companies to engage, align, and recognize employees enabling remarkable business success. Every day.
We hire ambitious professionals who thrive on their entrepreneurial spirit and want to Change the Way the World Works. As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and L.O.V.E. our culture. Achievers is more than just a software company; we are industry leaders in the HR space.
About the Position
We’re looking for a Marketplace Program Specialist who can understand our customers, our product, and our Marketplace to manage and execute upon key Marketplace programs. As a member of the Marketplace Operations team, this role will work closely with members of the Marketplace Programs team,internal stakeholders and our customers. You will manage and support key project components to ensure a successful launch and continue to support the experience of each program thereafter. Working collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes, strong communication and organization skills are essential to this role. We’re a high growth software company; we execute high quality deliverables under tight deadlines.
Accountabilities / Responsibilities
- Support successful Marketplace programs including Swag, Commemorative & In-House Rewards as well as other efficiency and margin enhancement programs from ideation, execution, launch through to post-launch maintenance and enhancement.
- Curate branded swag or promotional offerings, working directly with customers and vendors adhering to strict deadlines
- Create customer facing documentation, present concept and process and remaining agile to our customer needs and requests.
- Ensures programs drive high customer satisfaction (internal and external) through seamless and efficient processes and solutions.
- Manage the program implementation process from start to finish delivering within the scheduled timeline for our customers.
- Works directly with our partners and vendors to ensure the products and assortment meet our customer needs and fulfilled within the scheduled timeline.
- Works cross-functionally with Product Marketing, Product, Customer Success,Customer Care andFinance in the development and execution of Marketplace programs including both internalcommunication and program enablement.
- Works with Solutions Consultants, Sales and Customer Success as a subject matter expert on applicable Marketplace programs, should any such program align with a customer or prospective customers' need.
- Supports Sr Program Specialists and Program Managers with program launches, internal and external documentation and customer meetings.
- Consult key stakeholders on best practices for Marketplace program positioning, planning, use, and management.
- Develops key KPI’s and frameworks to measure all aspects of multiple programs and provides leadershipwith ongoing progress results.
- Evolving job duties as required
Required Skills, Experience and Qualifications:
- C1+ level English is required. (Testing will be required)
- Excellent communication skills in English, both written (including presentation creation via PowerPoint) and in delivering compelling presentations.
- Post-secondary educationwith 3+ years of related work experience.
- Experience in a customer facing, customer management and or sales contributor role.
- Excellent project management skills, spearheading multiple groups toward time-boxed deadlines insupport of revenue goals.
- Basic understanding of graphic design
- Comprehensive problem resolution skills with the ability to remain agile in times of ambiguity.
- Excellent relationship building, interpersonal and communication (verbal and written) skills.
- Retail and/or Direct Fulfillment business knowledge (Problem identification including business impact,business processes and procedures, and cost/benefit analysis.
- Understanding/knowledge of Lean, Six Sigma and Project Management methodologies is an asset.
- Independent self-starter with a sense of urgency, proven results and solution-oriented
- Proven track of high performance and ability.
Why you’ll love working at Achievers:
· We are passionate about disruptive technology that’s rooted in science, research and data.
· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
· We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
· We believe in moving quickly, failing fast, and adapting to change.
· We enjoy coming to work every day because we believe in our product and love our culture.
· We’re committed to achieving excellence in everything we do.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
