Technical Analyst
Toronto
Customer Operations – Professional Services /
Full-time permanent /
Hybrid
About Achievers
The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here. Join our team of A-players who bring passion to our purpose and believe that meaningful change can create extraordinary outcomes.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
As a Technical Analyst at Achievers, you’ll play a key role in bringing our platform to life for Mid-Market and Professional clients (typically under 5,000 employees). You won’t just implement software — you’ll drive meaningful client outcomes by leading the technical side of program launches and migrations from end to end.
From crafting tailored technical solutions and configuring the Achievers platform, to integrating systems and running hands-on testing, you’ll be at the centre of every implementation. You’ll collaborate closely with clients, translate their goals into scalable configurations, and ensure a smooth, efficient technical onboarding experience. This is a high-impact, client-facing role where your technical expertise and consulting skills will directly shape customer success.
What you'll do:
- There are 3 core areas of expertise for the Technical Analyst role at Achievers:
- Consult with clients to gather business and technical requirements through remote meetings
- Align requirements to product functionality, offering best practice, scalable solutions along the way
- Present compelling solutions, in a prescriptive way, to mid-market customers
- Interact with client IT teams on various technical topics such as system integration and single sign-on
- Configure platform modules, site content and permissions
- Configure system integrations and single sign-on
- Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
- Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
- Escalate product issues as needed to ensure client expectations and timelines are met
- Provide product feedback to Product Management
- Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
- Support on-boarding for new team members through product and process education
Consulting
Configuration and Testing
Project Support and Delivery
What we're looking for:
- Can do, team oriented attitude
- Demonstrated flexibility, adaptability and drive
- 2-4 years of related experience in a software company
- Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
- Experience with configuring and implementing software applications
- Evidence identifying risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Ability to effectively communicate technical concepts to a non-technical audience
- Evidence of effective multi-tasking and tight project schedules
- Strong attention to detail
- Experience working with HTML, CSS and APIs, and experience working with SaaS platforms
Preferred Assets
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
