Support Specialist, Managed Services
Toronto
Customer Operations – Professional Services /
Full-time permanent /
Hybrid
About Achievers
The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here. Join our team of A-players who bring passion to our purpose and believe that meaningful change can create extraordinary outcomes.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
The opportunity:
As a Support Specialist for our Managed Services, you will be responsible for providing technical support and guidance to our organization's most valued customers. Leveraging your expertise in our products and solutions, as well as your strong problem-solving and communication skills, you will deliver exceptional service and support to ensure customer success and satisfaction
What you'll do:
- Get connected and handle inbound and outbound queries
- Turn our program administrators and internal stakeholders into Raving Fans by providing world class program support
- Handle all inquiries from our program administrators, responding via phone and through Mavenlink, including updating clients on the progress of their requests
- Assignments may also be provided by leadership to ensure customer coverage and assistance with escalated issues
- Use your epic problem-solving skills to resolve inquiries, program assistance requests, and complaints
- Handle multiple case types from our program administrators including functionality issues, structural changes to their programs, campaigns and reporting requests
- Partner with other teams to resolve client issues when required
- Navigate our platform like a pro and stay up to date with new features and releases, including leading the way in knowledge for our product
- Assist management in keeping the team up to date with product and support knowledge
- Recognize your peers and be recognized for being awesome!
- Troubleshoot issues with computer systems, web-based applications, and mobile technology
What we're looking for:
- 3-5 years of related work experience
- Exceptional communication and interpersonal skills
- Basic HTML capabilities and overall technical aptitude
- Experience working directly with customers or clients
- Experience within a metric-driven environment
- Fluent in computer applications (MS Word, Excel, Outlook)
- Ability to understand technical aspects of software functions
- Ability to manage your time and tasks effectively since at any one time you will be responsible for multiple cases for multiple clients.
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
