Director Product Management - Platform Services
Toronto
Product – Product /
Full-time permanent /
Hybrid
About Achievers
The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here. Join our team of A-players who bring passion to our purpose and believe that meaningful change can create extraordinary outcomes.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
Join us and take this amazing opportunity to make your mark on the most-used platform in the industry – helping organizations see up to 5x the results in engagement, retention, and productivity. Shape the Platform product vision and guide a supportive high-performing team!
Check out Employee Experience Platform™ demo: https://www.achievers.com/resources/videos/achievers-experience-platform-demo/
What you`ll be doing:
- The Director of Product Management in our Platform Services domain is a key hybrid leadership and hands-on role responsible for shaping the internal tools, services, and infrastructure that power our product development lifecycle.
- Lead the end-to-end Platform Services product lifecycle, ensuring timely delivery of high-quality product and services
- Own and prioritize the roadmap for critical platform areas, ensuring alignment with business goals and technical strategy.
- Present platform vision and value to executive stakeholders, partners, and customers.
- Establish and track platform KPIs including reliability, adoption, performance, and cost efficiency. Manage platform risks, technical debt, and scaling challenges proactively.
- Partner and collaborate with engineering, infrastructure, and other security teams to deliver technical capabilities and core services (e.g., IDM, APIs, data integration, RBAC, authentication).
- Gather and synthesize feedback from other Product teams and customers to identify pain points and opportunities for platform improvements.
- Mentor and develop a high-performing team of Product Managers and Designers.
- Facilitate knowledge sharing and best practices to empower partner teams in utilizing the data services platforms.
What we are looking for:
- Passionate and driven Product professionals who enjoy being hands on and leading teams.
- Extensive product management experience in a Senior capacity with a focus on developing and managing SaaS platforms.
- Technical acumen and confidence when engaging in architectural and technical discussions with Engineering teams.
- Excellent communication skills and a collaborative approach to stakeholder engagement.
- Bachelor`s or master`s degree in a relevant functional area.
- Prior people leadership experience.
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
