Children's and Teens Services Branch Assistant
Fort Wayne, IN
Main Library – Teens /
Part-time /
On-site
"Enriching the community through lifelong learning and discovery"
Do you want to accomplish important things in and for our community? Do you believe that libraries can change lives? If so, join our team of dedicated, passionate individuals. Excellent customer service is the number one priority for all ACPL positions. At ACPL, we believe that every staff member plays a key role in delivering top quality service to the residents of Allen County. We are seeking individuals who are interested in helping ACPL further our mission of enriching the community through lifelong learning and discovery.
Are you energetic, tech-savvy, and passionate about working with teens? Join the heart of the action at our bustling downtown Main Library as a Branch Assistant in the Teen Department! You'll be part of a creative, supportive team that helps young people thrive—whether it's answering questions, offering computer help, or just being a friendly face. If you love a fast-paced environment, positive vibes, and making a real difference in the lives of teens, we’d love to meet you!
This position is 28 hours per week and will include a mix of day, evening, and weekend hours. While this candidate may work in either the children's or teen departments, they will typically be stationed in the Teens Department.
Successful candidates for this position are team players, adaptable, and passionate advocates for the library's role in serving youth, families, and caregivers in our community.
Essential Functions
- Staffs Children and Teens public service points.
- Provides information and answers inquiries regarding library activities, facilities, and services.
- Answers library services inquiries via telephone, email, in person, and in any other manner deemed appropriate by the Library.
- Assists with the use of library resources such as books and other library materials, computers, mobile devices, printing, computer reservations, the online public access catalog, library databases, and other electronic resources, patron library accounts, etc.
- Monitors patrons in the Library and reminds them of Library policies, as required, to ensure the resources are fully accessible to all customers.
- Maintains Children and Teens spaces within the department, ensuring they are neat, clean, safe, and in an organized manner.
- Assists with the process of handling damaged items.
- Performs other clerical duties, as needed.
- Performs other duties as assigned and required.
- Supports the overall mission of the Library by demonstrating courteous and cooperative behavior when interacting with patrons and staff.
Requirements
- High School Diploma or equivalent
- One (1) year of customer service OR an equivalent combination of education, training, and experience.
Compensation and Benefits
- Starting pay is $13.77 per hour and up based on related and comparable work experience
- Individual Coverage Health Reimbursement Account (ICHRA) options to help cover healthcare costs
- Access to a Flexible Spending Account
- Employee Assistance Program
- Three weeks of vacation accrual
- One-week pro-rated paid sick leave
- Pro-rated holiday pay
- Voluntary Term Life, Critical Illness, Accident, and Pet insurance options
- 457b deferred compensation option
- Free parking
Physical Demands
- Mobility to work in an office setting, use standard office equipment and stamina to sit, stand and walk for extended periods of time; strength to lift and carry up to 20 pounds and push carts that may weigh up to 100 pounds; agility to bend, reach and climb; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
You will be asked to upload a resume' with this application.
This job will remain open until filled.
Everyone belongs at the Allen County Public Library. We are on a mission to recognize, cultivate, and celebrate diversity. We offer collections, services, programs, assistance, and spaces that enrich and reflect our community. We are committed to nurturing an inclusive workforce and establishing ourselves as a communal space of respect, safety, and service. All are welcome to pursue lifelong learning and discovery at ACPL regardless of identity, origin, ability, religion, race, culture, socioeconomic status, age, or other differences.
The Allen County Public Library is an equal opportunity employer.
