Luxury High Rise Manager Assistant- Millennium Tower
San Francisco, CA
Onsite / High Rise Community Management /
Regular Full-Time /
On-site
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management is seeking a full-time Luxury High Rise Manager Assistant to join our team at our luxury association, Millennium Tower, in San Francisco.
For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to the Doorman to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. We invite you to explore careers at Millennium Tower.
Job Responsibilities:
- Administrative
- Perform all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling.
- Order and maintain supplies and arrange for equipment maintenance.
- Assist General Manager with Action List items and updates.
- Maintain vendor files and insurance certifications.
- Assists with email blasts and other communications with members.
- Maintain and process all Association invoices and coordinate with Accounts Payable for proper billing.
- Actively manages the loading dock by scheduling moves, deliveries and vendors.
- Verifies vendor eligibility to ensure all insurance and licensing is sufficient and up to date.
- Assists the Operations Manager in conducting new resident orientations.
- Assists the General Manager in all Association banking related activities.
- Processes all Association mail.
- Act as the liaison, under the direction of the General Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors.
- Interact with homeowners, communicate status and prepare letters throughout the process and monitor progress of construction.
- Manage architectural deposits and refunds of same.
- Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.
- Respond to and addresses resident concerns and complaints.
- Supervise the issue of access devices, FOBS, and transponders.
- Assist new owners with completion of registration forms and review of documents.
- Back up front desk staff when required.
- Complete accounts receivable and charge forms for service requests, amenity rentals, storage rentals, access devices and checks received onsite.
- Receive and process invoices for GM approval. Verify accuracy of invoices and statements received.
- Research past due balances on invoices and statements.
- Update and distribute phone list and staff contact information.
- Maintains all proper legal postings for employment related notices.
- Assists in managing the Employee Retention programs.
Architectural Review
Member Services/Hospitality
Accounting
Miscellaneous
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
- Experience leading a front desk team is strongly preferred.
- Polished and professional presentation and demeanor.
- Strong verbal and written communication.
- Familiar with MS Office applications.
- Team player.
Millennium Tower Perks:
- 100% Employer Paid Health Benefits for individual + family.
- Competitive salary + annual bonus.
- Uniforms + dry cleaning services.
- 401(k) + company match.
- Paid time off plus holiday pay.
$35 - $38 an hour
Compensation: $35.00- $38.00 Per Hour + Bonus
Schedule: Monday- Friday; 8:00 AM- 5:00 PM
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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