AI Prompt Engineer
Ireland / Dublin
Success – Customer Operations /
Full-time /
Remote
We are hiring an AI Prompt Engineer to scale how teams across the company adopt and integrate AI into their day-to-day work. This is a hands-on role focused on prompt design, workflow implementation, and knowledge asset creation, with a goal of delivering repeatable, high-quality interactions across internal AI tools.
You’ll play a key role in building and maintaining a centralized prompt library that powers AI workflows across the business, ensuring each prompt is clear, reliable, and aligned with internal standards. This work sits at the core of our broader AI strategy, reducing manual, repetitive work, improving team efficiency and delivering faster, more consistent experiences throughout the customer journey.
What your day could consist of:
- Design and implement AI-powered workflows that drive measurable business outcomes in collaboration with internal teams.
- Build and maintain high-quality, reusable prompts in a centralized prompt library.
- Iterate on prompts to enhance clarity, consistency, and automation logic.
- Troubleshoot and resolve issues related to prompt execution or system integration.
- Use tools like Zapier and APIs to connect systems and streamline workflows.
- Review prompt output quality across key use cases for accuracy and usefulness.
- Collaborate with Operations and Quality teams to scale review and feedback processes.
- Improve the accessibility and structure of internal knowledge content used by AI systems.
- Align with stakeholders across Ops, Enablement, and leadership on priorities and rollout.
- Translate feedback into actionable prompt or workflow improvements.
- Monitor prompt and workflow performance to identify improvement opportunities.
- Generate insights from usage data to inform decisions and share best practices.
What is needed:
- Strong practical understanding of LLMs and core AI concepts (e.g. prompt engineering, RAG, function calling) and how they can be applied across an organization's internal operations.
- Experience in operations or AI-enabled roles with a strong focus on building automations that drive meaningful outcomes ideally where you leveraged AI to improve processes or outcomes.
- Familiarity with workflow tools like Zapier, APIs, or internal scripting frameworks to build lightweight AI integrations.
- Strong background in building or maintaining workflows that connect tools, reduce manual work, or improve user experience.
- A bias for action, you enjoy moving from idea to implementation and thrive in environments where experimentation and iteration lead to meaningful impact.
- Great problem-solving skills with an ability to identify, diagnose and resolve technical issues in AI-powered systems.
- Ability to analyze data and surface insights that drive continuous improvement.
- Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals.
- Agility in adapting to new technologies, shifting priorities, and evolving business needs.
About ActiveCampaign:
ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents
-Pension scheme with matching up to 5% of your contribution
-Complimentary access to mental health resources through Calm and TELUS Health EAP
-Generous paid time off and leave of absence options
-Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover at-home workspace expenses
-Access to professional development resources through LinkedIn Learning
-Access to an exclusive employee perks and discount program
-Baby swag for every baby born and/or adopted - we love to see our AC family grow!
-A Cycle to Work Scheme where you can purchase a bike and equipment tax free for cycling to work
-After five years of service, you’ll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
