Activation Specialist
Heredia
Sales – Sales /
Full-time /
Hybrid
The Activation Specialist is at the forefront of inbound inquiries, engaging with prospects who reach out to ActiveCampaign through chat and Zendesk. Their mission is not only to address inquiries but also to close transactional deals and identify larger opportunities to connect with the Sales team.
What your day could consist of:
- Timely and Effective Communication: Respond promptly to inquires via live chat and tickets, ensure clear and accurate information is provided, create a positive customer experience through effective communication.
- Opportunity Identification: Discern potential larger opportunities during interaction, recognize situations requiring sales expertise, identify and capitalize on transactional opportunities.
- Sales Partnership: Collaborate with the sales team to provide the necessary information, assist in the pursuit and closure of deals arising from chat engagements, and support the sales process by offering context and relevant details.
- Transactional Deal Closure: Utilize effective sales tactics to close transactional deals, understand and address customer needs and preferences, and navigate the sales process efficiently to meet individual and team goals.
- Continuous Process Improvement: Provide feedback on customers queries for process optimization, collaborate with cross-functional teams to improve efficiency, and regularly review and update strategy based on performance analysis.
What we’re looking for:
- 1-2 years experience in a sales role.
- Familiarity with SaaS/Martech industry, understanding of key trends, and knowledge of competitive landscape (Preferred).
- Strong written and verbal communication skills.
- Ability to adapt to evolving commercial strategies, changing market conditions, and dynamic/varied prospect needs.
- Proven ability to address challenges, objections, and obstacles.
- Commitment to achieving results and a history of taking initiative to drive success.
- Understanding/experience in adopting a customer-centric mindset, focusing on customer needs and providing tailored solutions.
- Willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge.
- Strong time management skills.
- Experience using technology and software tools, as the role involves showcasing the product and using internal systems.
- For this position, a Background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.
This is an exciting time to join ActiveCampaign as we build out our new office in Costa Rica. You will be a large part of developing our office culture in this new Central American hub location.
About ActiveCampaign:
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.
Perks and Benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents
-Complimentary access to mental health resources through Calm and TELUS Health EAP
-Generous paid time off and leave of absence options
-Meal and transportation perks through a reloadable card
-Home office stipend to cover at-home workspace expenses
-Focus Wednesdays, where we dedicate one full day to no internal meetings and no interruptions
-Access to professional development resources through platforms like Hone and Udemy
-Baby swag for every baby born and/or adopted - we love to see our AC family grow!
-After five years of service, you’ll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age, health condition, disability or any other grounds protected by law.
For this position, a background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
