Director, Payments
Chicago
Accounting & Finance – Accounting /
Full-time /
Hybrid
ActiveCampaign is looking for a Director of Payments to lead the development of our payments strategy, establish operational processes, and build a dedicated payments function at the Company. This role requires an individual who can "wear many hats," owning global payments strategy, operations, reporting, and analytics, and cross-team communication. The ideal candidate will have experience optimizing payment operations, fostering cross-functional collaboration, and managing relationships with payment providers. In addition to delivering operational excellence and implementing best practices, the Director of Payments will be responsible for scaling and growing the scope of the Payments function as needed.
What your day could consist of:
- Take ownership of the Company's global payments strategy and roadmap, ensuring maximum impact. This includes adapting to changes in organizational goals, growth, industry trends, and customer experience.
- Cultivate strong cross-functional relationships to align payment strategies with organizational objectives.
- Collaborate with finance and accounting teams to develop budgets, forecasts, and financial projections for payment processing. Monitor expenses, analyze variances, and recommend cost-saving measures as appropriate.
- Optimize ActiveCampaign’s internal data structure for payments performance analyses by collaborating with BI resources. Build and monitor alert systems using internal and/or third-party data analytics resources to ensure consistent tracking. Monitor and track core payments and risk-related KPIs using available reporting from PSPs.
- Act as ActiveCampaign’s internal expert and champion for payment functionality, strategies, and methods, globally and domestically.
- Actively build, develop, and manage relationships with external payment partners to maximize performance.
- Create internal communications to keep company-wide stakeholders informed of changing regulations, card scheme rules, and emerging payments issues that could affect the payment acceptance strategy. Cultivate an environment of ongoing education and growth throughout the company.
What is needed:
- At least 8-10 years of progressive experience in payments and risk management, preferably within the e-commerce, subscription, or fintech industry.
- Proven track record of leadership and success in developing and implementing payment strategies, risk management practices, and operational efficiencies.
- Experience working with cross-functional teams and building collaborative relationships with internal and external stakeholders.
- Sharp analytical and problem-solving skills to assess complex payment issues, evaluate options, and make data-driven decisions.
- Excellent communication skills, with the ability to articulate complex payment concepts and strategies to diverse audiences.
- Experience building and nurturing relationships with payment partners and industry groups.
$165,600 - $227,700 a year
Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives, or other role-specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good-faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate’s skills, experience, and work location.
About ActiveCampaign:
ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm
-Open paid time off
-Generous 401(k) matching program with immediate vesting
-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend
-Access to professional development resources through LinkedIn Learning
-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
