Senior Back End Developer (Remote available)

Toronto /
Development – Handoff /
Full-time Salary
We’re Ada. We’re an ambitious team based out of Toronto that enables businesses around the world to provide incredible customer service. Our AI-powered platform has automated more than 75 million+ conversations for companies like Shopify, TELUS, Upwork, and Zoom – and we’re just getting started.

You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

As Senior Back End Developer on our Hand Off team, you'll be working with internal and external stakeholders, product managers, and designers to execute Ada’s Hand Off roadmap in order to deliver the best in class hand-off experiences to both agents and chatters. Your goal will be to build the highest impact live chat integrations for our automation platform, with an emphasis on understanding customer needs and cross-platform use cases. You will focus on building new APIs and CRM/Live Chat platform integrations with Ada partners as well as improving the integrations we currently maintain, such as Salesforce and Zendesk.

About You

    • Minimum 4+ years of experience as a Senior Back End Developer
    • Profound understanding of distributed cloud systems architecture and relevant technologies
    • Comfortable with the web stack (language and framework non-specific)
    • Strong understanding of non-relational databases such as MongoDB and in-memory stores such as Redis
    • Must have experience using APIs to build distributed cloud applications

Outcomes

    • Lead back end architectural white-board sessions with the team.
    • Execute on our ambitious Hand Offs product roadmap through the implementation of features.
    • Provide expertise from past experiences to help level up our current development practices.
    • Review the team’s code, provide insightful feedback, and teach everyone something new.



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About Us

Ada is a rapidly growing company located at Spadina and Adelaide in Toronto, Canada’s thriving AI ecosystem. We are backed by world-class investors, including Accel, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.

Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.