Senior Software Engineer (Go)

Remote (Canada) /
Engineering – Business System Integrations /
Full-time Salary
/ Remote
Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

Ada’s powerfully simple conversational AI platform helps the world’s most innovative enterprises scale and transform their customer experiences through automation. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide. For more information, check us out on ada.cx, Brands Talk podcast series, our blog, LinkedIn, Betakit, and BuiltIn.

As a Senior Software Engineer on our Business System Integrations team, you will be working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap in order to deliver best-in-class handoff and block experiences to both agents and chatters. 

Your goal will be to build the highest impact live chat integration platform as well as core integrations for our automation platform, with an emphasis on understanding customer needs, cross-platform use cases, and reliability. You will have direct business impact, enabling our revenue teams to sell into new and existing sales pools as we build and improve integrations.

About You

    • 4+ years of experience as a backend developer through the full development lifecycle
    • Proven experience with Go is a must
    • Understanding of microservice patterns, software engineering principles and automated testing
    • Solid understanding of distributed cloud systems architecture and relevant technologies
    • You love learning! At Ada we are curious and passionate about technology, products, and design. We want new Ada Owners to learn alongside us and continue our tradition of curiosity and self-growth.
    • A passion for efficiency and collaboration with strong communication skills
    • Ability and willingness to mentor less experienced engineers on best engineering practices
    • (Nice to have) Understanding of Agile, Lean, and DevOps concepts and practices
    • (Nice to have) Experience developing an API platform for external developers
    • (Nice to have) Any of the following: Python, React, Redux, MongoDB, PostgreSQL, or TypeScript
    • (Nice to have) Experience with event-driven architectures

Outcomes

    • Help make our ambitious Ada product roadmap a reality through the implementation of features and new integrations as part of a stream-aligned team
    • Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
    • Be an integral member of the team to contribute to our product ideation process, work to spot improvements, increase the quality of code and brainstorm new opportunities
    • Ensure the team is providing a scalable and maintainable platform for integrations
    • Participate in the network of Ada technologists by being a mentor and a mentee, joining a guild or working group, and by otherwise helping to strengthen the fabric of our technical community 
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Benefits
• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation. 

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page, and learn more about our Engineering Team here.

Everyone has their own unique talents. Even if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your application.

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