Customer Success Manager
Remote (UK) / Remote (Spain) / Remote (Greece) / Remote (South Africa)
ScriptRunner – Product Engineering /
Full-Time /
Remote
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Join Our Team as a Customer Success Manager at ScriptRunner!
Are you passionate about helping customers achieve success and drive growth? Do you have a knack for building strong relationships and a talent for strategic problem-solving? If so, ScriptRunner is looking for you to join our dynamic team as a Customer Success Manager!
About the Role:
As a Customer Success Manager at ScriptRunner, you’ll play a pivotal role in ensuring our customers not only use but love our products. You'll leverage your expertise in ScriptRunner to engage with a diverse portfolio of growth clients, providing hands-on, consultative services that drive customer satisfaction and retention. Your mission will be to reduce churn, identify growth opportunities, and enhance the overall health of our customer relationships.
What You'll Do:
Be a Trusted Advisor: Work closely with a defined set of key growth clients to understand their needs and challenges, providing strategic guidance and tailored recommendations.
Drive Customer Success: Use both quantitative and qualitative research techniques to enhance the customer experience and inform product roadmaps.
Engage and Empower: Proactively contact clients at critical times to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.
Public Representation: Participate in marketing initiatives, create engaging content, host webinars, and attend events to represent ScriptRunner.
Community Growth: Support and grow our community of product users by providing timely and effective support and promoting community resources.
Influence Product Development: Gather and relay customer feedback to internal teams to help shape our product roadmap and services.
What We're Looking For:
Essential Skills and Experience:
- Strong organisational, prioritisation, and interpersonal skills.
- Innovative and creative thinking abilities.
- Proven ability to engage with senior stakeholders and end-users.
- Excellent consultative skills and a strategic mindset.
- Empathetic and customer-centric with strong relational intelligence.
- Exceptional communication skills and collaborative spirit.
- Willingness to learn and adapt in a dynamic environment.
Desirable Skills:
- Experience with ScriptRunner and the Atlassian ecosystem.
- Coding or technical skills, or a keen willingness to learn.
- Background in Customer Success, Account Management, or Project Management.
- Experience working with technology platforms.
Why Join Us?
At ScriptRunner, you'll be part of a forward-thinking team that values innovation and customer success. You'll have the opportunity to work in a collaborative environment, influence product development, and make a meaningful impact on our customers' journey.
Ready to take your career to the next level? Apply now and become a key player in our mission to deliver exceptional customer experiences!
For more information and to apply, visit our careers page at [link to careers page]. We can't wait to meet you!
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
Equal opportunities for everyone
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
We look forward to your application!
