Application Administrator (Jira) - French Speaking

Adaptavist - Managed Services – Delivery EMEA /
Full-Time /
Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Adaptavist’s mission is to help organisations embrace the right tools, processes, and culture to make transformation their competitive advantage. And it all starts with you. 

Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new. 

Our flexible, remote-first way of working means that you can now fit work around your life, instead of trying to fit your life around work. You can even take as many holidays as you want. Yes, really!

As part of The Adaptavist Group, we make up a family of brands that combine people, processes, and technology to make businesses better. Offering trusted consultancy, app development, training, hosting, and licensing, we believe our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem.

Some of our global benefits include:

- Unlimited Holiday
- Pension matching up to 5%
- Employee assistance programme
- Udemy Online Learning
- Volunteer Days
- Flexible working hours
- Enhanced Maternity and Paternity Leave
- Season ticket loan
- Eye Care Vouchers
- Life Assurance
- Income Protection Scheme
- Private Medical with Bupa
- Bring your dog to work
- Adaptavist Rewards

About the role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Management), as well as other Atlassian applications and marketplace software.

As part of our clients' partially outsourced teams, this position will assist their businesses acting as a remote administrator on a day to day basis. This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers automate processes, improve efficiencies and streamline work. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

What you'll be doing

    • Train in the Atlassian applications and Adaptavist tools, processes, and best practices
    • Onboard and become familiar with customer application servers
    • Monitor and respond to customer requests through the Adaptavist Jira service desk
    • Advise customers on how to best use the Atlassian applications in their business
    • Create projects, configure permissions, workflows, user management and other solutions at the request of the customers
    • Work on multiple administrative activities according to agreed upon customer priorities
    • Communicate with the customer and other team members to understand and deliver configuration solutions
    • Solve issues and provide best practice recommendations to the customer
    • Record your work and time
    • Follow security protocols that the customer may establish

What we're looking for

    • Awareness of the  Atlassian toolset, in particular, Jira and Confluence
    • Fluent in French, written and spoken 
    • Demonstrable experience in consulting or user support
    • Demonstrable problem solving skills
    • Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
    • Excellent written and verbal communications skills
    • An ability to think innovatively and creatively
    • Personable, helpful and professional attitude

A few nice to haves

    • Experience administering the Atlassian toolset, in particular, Jira and Confluence
    • Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
    • Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
    • Experience in using GitLab or Sonatype software
    • Any knowledge of Linux or databases

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page
Check out our Flexa page

We look forward to your application!