Software Support Engineer - Morning Shift

Kuala Lumpur /
Product – Product Support /
About Adaptavist
Adaptavist is a global software innovator, enabling organisations to digitally transform how they collaborate and get work done.  Founded in 2005 and with a growing global reach, our customers cut across every major industry and include more than half of all Fortune 500 companies.

Today, Adaptavist leverages its deep technical understanding of Atlassian and innovative partnership with Slack to help organisations embrace new ways of working to achieve competitive advantage. 

Through trusted consultancy, app development, training, hosting, and licensing solutions, Adaptavist has established itself as the go-to partner of choice within the Atlassian Ecosystem.

About the role:

We're looking for a technical support engineer within Adaptavist's product team.

You will be working a morning shift rota to support the growing customer base across the World. The shifts will 8 hours, 6am-2pm, spread over up to 6 days in a 7 day week, inclusive of weekends.

A group of our products are more accurately described as a platform to allow customers to write their own functionality using the Groovy scripting language, so a basic understanding of Java or Groovy, (or writing code in general) is essential to this role.

You will be responsible for guiding our customers through complex scripting workflows, enabling our customers to evaluate our products and quickly understand and desire them and also understand how it will help their business.

The team is at the forefront of development, often pushing the boundaries of what is possible and experimenting with techniques and technologies.

We value autonomy, mastery, practice, doing the right thing, paying down technical debt. We are growing the Support team to keep up with the rapid pace of Adaptavist customers, (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal and supporting that in all ways possible.

Our team works hard and pitches in when issues arise, but we never forget to have fun and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we’re pretty sure you’ll be excited about coming to Adaptavist every day to do this job and to work on our team.

What we're looking for:

    • Experience in writing code in Java (or Groovy)
    • Experience in a customer-facing role in a technical environment
    • Ability to quickly grasp complex technical concepts and make them easily understood in text and pictures
    • Excellent written and verbal skills in English

A few nice to haves

    • Bachelor's degree in Computing Science (or equivalent) experience
    • Knowledge of SDLC (Software Development LifeCycle) processes and Atlassian tools
Please share your Github with us or social profiles to showcase your coding skills!

Please check out our website to review our global benefits!

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. We look forward to your application!