System Engineer (PH)

Manila
Infrastructure Services – Infrastructure /
Full-Time /
Remote
Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Description:
·         Responsible for deployment, troubleshooting, maintenance, upgrade and support of ICT infrastructures, including WAN, LAN, firewall, servers, PCs, operating systems and associated hardware and software.
·         Desktop troubleshooting skills (Windows 7, 8 and 10).
·         Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance.
·         Manage the IT Asset Management including hardware and software license management.
·         To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop / notebook problems (hardware, software and application).
·         Be prompt and meticulous in updating of daily incidents handled into the incident management tool.
·         To be highly customer-focus and diligent towards providing good customer service.
·         Other duties such as annual DRP/BCP test and other tasks assigned.
·         Responsible in project implementation and migration for clients infrastructure upgrade or new start-up environment
·         Perform end-to-end service delivery to meet the clients requirements on implementation, maintenance and support the network infrastructure systems such as LAN, WAN, Wifi, VoIP, Firewall and other network related solutions
·         Responsible to perform root case analysis and implementing correction actions for IT security incident
·         Responsible on infrastructure project which include understanding user requirement, solutioning, conduct UAT, implementation and run live
·         Responsible for supporting, developing, implementing both IT and Cloud infrastructure
·         Able to work independently with minimum supervision and manage a team when required.
 
Job Requirements:
Experience
·         Min. 2 years of experience, System Integrator environment preferred.
·         Proven experience in IT support services field
·         Practical skills and experience in Microsoft Windows Operations support
·         Understanding on network and server fundamentals.
·         Knowledge and exposure to IT audit will be an advantage
·         Demonstrated ability to apply IT in solving business problems
 
Skills
·         Fluent in spoken and written English
·         Excellent communication and project coordination skills
·         Knowledge in Windows Server 2003/2008/2012/2016/2019, XP, 7, 8, 10 environment
·         Basic knowledge in networking switches and port management
·         Capability of seeing the tasks assigned holistically, able to break-down the task in detail and follow-through end-to-end.
·         Good communication as this role needs to handle internal and external customers
·         Service oriented engineer to internal and external customer
·         Ability to provide IT training and awareness to other department users
·         Microsoft/Cisco/ITIL foundation certification a plus
 

₱30,000 - ₱50,000 a month