Developer Support Engineer
Bucharest, Romania
Customer Success – Support /
Full-time /
Hybrid
Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
We are looking for an exceptional Developer Support Engineer.
Responsibilities
- Quickly learn the functional aspects of Aera's product line
- Work on customer-reported issues by interacting with various teams including QA, App,Development, Engineering, and Product Management
- Gather information systematically and efficiently perform root cause analysis
- Communicate with customers on the status of issues and project items and be responsible for the ticket life-cycle
- responsible for the ticket life-cycle
- Responsible for respecting the defined SLAs we have with each customer
- Develop knowledge base articles for the use of internal team and external partners
About You
- Bachelor degree preferred in a technical field or equivalent
- Log analysis and performance troubleshooting in Unix
- Good knowledge of SQL, DB performance analysis, and optimization
- Knowledge or Experience with Application servers
- Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket (or similar)
- Experience working in a start-up software company is a strong advantage
- Expertise in Business Intelligence software preferred: ETL, data-warehouse concepts
- On- and offshore coordination and communication
- Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
- Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
Nice to Have
- Experience with SSO, REST API - is a plus
- Background in Java applications support - is a plus
- Working knowledge of cloud platforms, AWS is a plus
Perks and Benefits
- Stock Options: We believe every Aera team member should have a stake in our future success
- Medical: A medical subscription to one of the main private healthcare clinic networks(Regina Maria)
- Employee Referral Program: Earn cash when your referrals get hired!
- Learning and Development: You’ll have access to professional development content
- Paid Time Off: 25 annual leave days
- Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages
- Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
- Work Schedule: We’re open to a hybrid work model, and can offer a flexible daily schedule depending on your role
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Aera Technology respects the privacy of your data. Please take the time to read our European GDPR privacy candidate notice available here
