Engagement Principal | AI /ML Decision Intelligence | Software Delivery | Supply Chain
Amsterdam, Netherlands
Customer Success – Customer Engagement /
Full-time /
Hybrid
Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing.
We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
Ready to join a team that’s helping create a more sustainable, intelligent, and efficient world? Learn more at www.aeratechnology.com/
PLEASE READ THE REQUIREMENTS FOR THIS ROLE - ONLY CANDIDATES WITH SUPPLY CHAIN OPERATIONS/STRATEGY CONSULTING EXPERIENCE AND TECHNOLOGY / PRODUCT DELIVERY EXPERIENCE CAN BE CONSIDERED - THIS IS A SOPHISTICATED HANDS ON TACTICAL ROLE!
This role is a blend of :
: Supply Chain Operations Consulting | Strategic rather than transactional problem solving
: Product Development | Driving Product Initiatives & Tuning Capabilities
: AI/ML Software Delivery | Data & Analytics
: Project Management and Executive Customer Engagement
Responsibilities
- Act as supply chain subject matter expert, both during the implementation & pre-sales situations
- Work closely with our Product and Technical teams to drive our product improvements and direction
- Single point of contact between the customer, Aera team, as other parties such as consultants and system integrators for all project-related topics - Including C Level Engagements
- Ensure project requirements are understood by Aera resources and delivered on-time and in accordance with customer expectations and statement of work (SOW)
- Manage project resources, track progress via KPIs, and escalate as required
- Keep customers within project scope and on-task
- Plan and run meetings/workshop with prospects, ranging from early discovery sessions to detailed final presentations as of a formal software evaluation
- Estimate and document project requirements for proposals and SOWs
- Become the "face" of Aera and product delivery expert
About You - Please read carefully - These are MUST have Skills and Experience Requirements
- 8-10+ years of experience - Big 4 Consulting (Supply Chain Operations) or Strategic (Supply Chain) Software Delivery
- Bachelor’s degree, ideally STEM Master’s degree preferred
- Extensive and broad supply chain knowledge, including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
- Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems and execution systems
- Familiarity with supply chain, logistics, and planning software - specifically, SAP and best-of-breed such as JDA, Kinaxis, etc.
- Outstanding on-site, customer-facing skills (communication, project management, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
- Experience in the pharmaceutical or CPG vertical is an added bonus
- AI or DS experience is a plus
- Experience with agile project work/scrum methodologies
- Experience writing proposals and SOWs
- Proven ability to successfully manage technical team members
- Ability to travel globally
€105 - €130 a year
- Salary + 10% Bonus + Meaningful Equity + Training in DI and AI/ML Software Delivery
- MUST be Eligible for Employment in The Netherlands or Benelux Region
At Aera, our purpose is to enable a sustainable, efficient, and intelligent world with Cognitive Automation.
If you share our passion for fundamentally transforming how people work — from people working machines, to machines working, guided by people, you’ve met your match.
Headquartered in Mountain View, California, we're growing fast, with teams in Mountain View and San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune and Bangalore (India), Sydney (Australia) and Singapore. So join us, and let’s build the future of work together!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Aera Technology respects the privacy of your data. Please take the time to read our Candidate Privacy Notice, available here.