Jira Architect & Administrator

Pune, India
R&D – Tech Ops /
Full-time /
Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.


    • Plan and co-ordinate full migration from current CSM applications to JIRA Service Management
    • Gather requirements and inputs needed to determine clearly defined JIRA workflows, architecture and automation.
    • Gather requirements and inputs needed to construct JIRA dashboards and reports for high-level snapshots of progress and status, to be used by Engineering, Product, Support & Operations
    • Analyze, review, and document current functionality to determine potential areas of improvement
    • Configure JIRA and JIRA Service Management to specified requirements for Support, Operations, Engineering and management teams, including service portals and knowledge bases.
    • Administer and maintain JIRA environments post-implementation; suggest and implement optimizations based on user behaviour.
    • Investigate issues with notifications, workflow, permissions etc.
    • Perform system and application management activities, such as scheduling jobs, backing up data, recurring maintenance actions.
    • Assess, set up, and maintain third-party connections, integrations, and applications, including using webhooks and APIs and testing new versions of the tools and plug-ins to verify compatibility.
    • Improve JIRA security.  Manage access permissions for projects, spaces and tools according to the needs of projects and teams.
    • Create standardized templates for functional requirements documents, technical architecture
    • documentation, and user stories.
    • Assist with development of training documentation that can be used to roll out JIRA, JIRA Service Management and Confluence to the organization
    • Act as a subject matter expert on JIRA, providing guidance and hands-on support to teams and users during the adoption of JIRA Service Management, and the continuing use of JIRA
    • Investigate, use and advocate for industry-standard and best practices
    • Communicate and share knowledge with stakeholders and contacts at all levels
    • Maintain relevant technical documentation

Required skills & Experience

    • Degree in Management Information Systems, Computer Science or related discipline
    • 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
    • Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with expert level knowledge of Confluence and JSM
    • Completion of at least 1 full migration in to JIRA Service Management and experience in performing Atlassian and plug-in installations
    • Ability to write custom JQL (JIRA Query Language)
    • Understanding of industry best practices for using JIRA and JIRA Service Management
    • Familiar with Agile project management methodologies and SDLC principles
    • Must have strong work ethic with good time management skills
    • Business analysis experience, is desirable
    • Ability to work in a dynamic environment with challenging deadlines and fast-changing requirements
    • Can build and maintain good working relationships with technical and business stakeholders
    • Have excellent analytical and problem solving skills
    • Excellent English verbal and written communication skills
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).  So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary 
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.