Night Porter - Aethos Monterosa
Champoluc
Aethos Operations /
Full-time /
On-site
Who We Are
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
About Aethos Monterosa
In the middle of the Aosta Valley, below the Monte Rosa and Cervino glaciers, lies Aethos Monterosa – a 30-room five-star active luxury resort featuring two F&B outlets, a SPA, and its own climbing and ice climbing wall. We are expanding the property with 20 additional rooms and are looking for an outstanding team to join us for the upcoming summer season.
The essence of great hospitality is always an exceptional team—that’s why we are looking for you!
Essential Job Functions and Responsibilities
- Manage the check-in process for guests arriving during the night shift
- Assist guests with check-out if necessary
- Provide information about the facility and available services
- Monitor security cameras and ensure the safety of guests and the property
- Conduct regular security inspections in various areas of the hotel
- Respond promptly to emergency situations or security reports
- Respond to in-room calls and provide assistance to guests during the night shift
- Coordinate any in-room service requests or special guest needs
- Verify reservations for the next day and prepare necessary documentation
- Maintain a log of activities and significant events during the night shift
- Share relevant information with daytime staff
- Administrative activities such as reservation acceptance and entry in the PMS, cash register/credit card accounting as well as general office activities
- Print ”in-house” reports for all relevant departments (F&B breakfast report, housekeeping report etc.)
Core Competencies
- Fluent in English & Italian is a must
- 2+ years of hospitality experience
- Adaptable to changes in nightly operations, guest needs, or unforeseen circumstances
- Flexibility in handling various tasks and responsibilities
- Efficient in managing time to meet nightly responsibilities and deadlines
- Must be a natural host and passionate about the hospitality industry in general
- Research, organizational skills, and extraordinary relationship-building skills
- Strong communication (both written and oral) and management skills. Communicate with hosts and guests in an attentive, friendly, courteous, and service-oriented manner
- cdsAbility to make thoughtful decisions and give constructive criticism
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Able to maintain a high level of confidentiality of guests, employees, and information
- Maintains regular attendance in compliance with Aethos Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Comply with Aethos Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximizes efforts towards productivity, identifies problem areas, and assists in implementing solutions
- Maintain a warm and friendly demeanor at all times, whilst remaining genuine
What we offer
- Internal training as well as training by external experts
- Work-life balance utilizing flexible staffing accounts
- Attractive development opportunities in a high-growth environment, domestically and internationally
- Family & Friends hotel rate
- Free gym & SPA usage
We are very much looking forward to your application.
Even if you don't meet all the criteria, we would love to get to know you.
Application should be in English.
