Housekeeping Supervisor
Aethos Mallorca
Aethos Operations /
Full-time /
On-site
Who We Are:
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
Our Hotels and Clubs:
Aethos currently operates six properties and with more openings coming in 2025. The hotels in its portfolio currently includes Aethos Milan, Aethos Monterosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Sardinia, Aethos Corsica, and Aethos Ericeira (north of Lisbon). Coming in 2025, Aethos Mallorca (June 2025) and Aethos Madrid (2026). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monterosa, and the next cluster will be in Lisbon and Ericeira.
Job Description:
As a Housekeeping Supervisor at Aethos, you will be responsible for maintaining an exceptional level of cleanliness, organization, and guest satisfaction. Lead by example, fostering a culture of warmth, hospitality, and collaboration, aligned with Aethos' philosophy of conscious hospitality. Your role will be to empower and develop the team, ensuring our spaces are welcoming, serene, and reflect the brand's commitment to excellence and sustainability.
Responsibility
- Operational Excellence
- Communication and Coordination
- Guest Experience and Personalization
- Maintenance and Quality Assurance
- Leadership and Team Development
- Financial and Environmental Responsibility
- In support of the Executive Housekeeper, I ensure that operations exceed guest expectations and reflect Aethos' values. Key responsibilities include:
- Inspecting rooms, laundry, and public areas to maintain hygiene, aesthetics, and sustainability standards.
- Verifying amenities and supplies in line with the Aethos experience.
- Coordinating with other departments to anticipate and fulfill guest needs.
- Leading, motivating, and training the team, fostering pride and belonging.
- Supervising the use and maintenance of equipment, complying with health and safety protocols.
- Managing inventory responsibly, promoting efficiency and minimizing environmental impact.
- Substituting the Housekeeping Manager in their absence (days off, vacations, meetings, etc.).
- Keeping internal communication platforms updated.
- Ensuring accuracy in room status, occupancy, and special requests.
- Collaborating with the Front Desk, Laundry, and Maintenance to ensure a smooth guest experience.
- Engaging with guests warmly and authentically.
- Anticipating guest preferences and personalizing their experience.
- Managing feedback constructively and implementing corrective measures when needed.
- Coordinating special housekeeping services for VIP guests, long stays, or special occasions.
- Collaborating with the Engineering team to resolve maintenance issues.
- Supervising compliance with safety and hygiene standards.
- Ensuring processes align with brand standards.
- Coordinating schedules to ensure efficient coverage.
- Fostering a positive and motivating work environment.
- Implementing continuous training programs.
- Providing ongoing feedback and identifying growth opportunities.
- Managing inventory efficiently with a focus on sustainability.
- Ensuring departmental expenses align with Aethos' financial and environmental commitments.
- Promoting a cost-conscious mindset without compromising service quality.
Skills and Requirements
- General Expectations
- Acknowledgment
Lead with integrity, celebrate cultural diversity, and promote an environment where collaboration and innovation thrive. Understand that your role is dynamic and may evolve based on needs. Your goal is to contribute to Aethos' vision of a more conscious and connected hospitality experience.
Acknowledge that this job description is not exhaustive and may change based on organizational needs. Commit to fulfilling your responsibilities with dedication, ensuring the success of the housekeeping department and the overall guest experience at Aethos.
