Hostess - Aethos Mallorca

Aethos Mallorca
Aethos F&B /
Full-time /
On-site
Who We Are:
Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.
As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.
This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

Aethos Mallorca – Our Hotels
Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.
As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.
At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

Overview:
Join our outstanding team as a Hostess and be the first point of contact, setting the tone for a memorable dining experience. If you’re passionate about hospitality, enjoy engaging with guests, and thrive in a dynamic, fast-paced environment, this is the perfect opportunity for you. As the welcoming face of our restaurant, you’ll greet guests with warmth and professionalism, manage reservations, and ensure smooth seating arrangements. Your role is essential in creating a welcoming atmosphere and contributing to the exceptional service that makes Aethos unique.

Essential Job Functions and Responsibilities

    • Guest Engagement & Service:
    • Welcome guests with genuine warmth and professionalism, creating a friendly and inviting atmosphere as they arrive. Ensure that each guest feels valued and attended to from the moment they step through the door. Manage reservations, seat guests promptly, and provide accurate wait times when necessary. Address any special requests or concerns efficiently, ensuring a seamless experience from start to finish.
    • Seating & Organization:
    • Efficiently manage the seating chart, ensuring that tables are filled in an organized and timely manner. Coordinate with the waitstaff and management to optimize seating arrangements and ensure a smooth flow of service. Ensure the dining area is ready for guests, including setting up menus, and ensuring cleanliness and organization.
    • Guest Communication & Experience:
    • Act as the main point of contact for guest inquiries, offering recommendations and information about the restaurant. Be proactive in anticipating guest needs, such as assisting with coats, helping them settle comfortably, and guiding them through any specific requests. Ensure that all guests feel welcomed and valued, fostering an atmosphere of hospitality and warmth.
    • Health, Safety & Compliance:
    • Ensure that all health, safety, and hygiene standards are maintained throughout service. Adhere to safety protocols regarding guest and staff well-being. Monitor cleanliness and organization of the front-of-house area to ensure a positive and safe experience for guests and colleagues.
    • Teamwork & Communication:
    • Collaborate closely with servers, bartenders, and kitchen staff to ensure smooth operations and a positive guest experience. Communicate effectively during busy service periods, providing support where needed to maintain a calm and efficient environment. Actively participate in team meetings and briefings to stay informed about guest preferences, special events, or any changes to service procedures.

Key Qualifications & Requirements

    • Language Skills: Fluency in both Spanish and English is essential to effectively communicate with guests and team members.
    • Experience: Previous experience in hospitality (minimum 1 year) is highly valued, though a passion for service and a natural ability to host are equally important.
    • Hospitality Mindset: Must possess a genuine enthusiasm for the hospitality industry, with a warm, approachable, and guest-first attitude.
    • Flexibility: Willingness to work flexible hours, including evenings, weekends, and during special events, as required by the hotel's operations.
    • Problem-Solving & Communication: Strong ability to make thoughtful decisions, handle guest feedback constructively, and resolve issues with professionalism and care.
    • Reliability: Consistent attendance and punctuality are required in line with Aethos scheduling standards, which may vary based on hotel needs.
    • Compliance: Adherence to all Aethos Hotel standards, health and safety regulations, and operational procedures to ensure a smooth and secure environment for guests and staff.
    • Team Contribution: Actively seek ways to improve service, enhance team productivity, and contribute to a positive and solution-oriented work culture.
    • Professional Demeanor: Maintain a consistently warm, friendly, and genuine presence while upholding the highest standards of professionalism.

What We Offer

    • Career Growth: Attractive development opportunities within a fast-growing hospitality group, with both local and international potential.
    • Training & Development: Ongoing training to support your professional growth and enhance your skills.
    • Exclusive Perks:
    • Special Family & Friends hotel rates so your loved ones can enjoy the Aethos experience.
    • Discounts on hotel services and across all Aethos properties.
    • Work Environment: A dynamic, multicultural team that values collaboration, creativity, and shared success.
    • Incredible Location: Work in a stunning coastal setting where the Mediterranean is your daily backdrop.
    • Uniform: Provided by the hotel.
    • Schedule: Rotating shifts, including weekends and public holidays.
Ready to Join Us?
If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next Waiter. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.