Customer Support Representative

San Francisco, CA
Operations
Full-time

Customer Support Representative

What will I be doing?

    • Provide stellar service for Affinity’s ever growing client base through a variety of channels including chat, email, and screen share
    • Become the voice of the customer by documenting feedback and sharing insights with your Product and Engineering teams to improve the user experience
    • Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally you love asking open ended questions and getting to the root of the matter.
    • Produce self help resources including knowledge base content, video snippets, and more
    • Ensure clients are successful with our solution and related integrations through effective education

We'd love to hear from you if...

    • You are passionate about helping others
    • You have excellent communication skills both written and verbal
    • You are team oriented and love partnering with others
    • You love learning and mastering all nuances of the product
    • You flex and adapt to rapid change
    • You are an active listener and look at problems from multiple angles

Bonus points for...

    • Relevant experience in a customer service role
    • Experience navigating a CRM