DevOps Site Reliability Engineer

Hong Kong
Full Time
AfterShip's mission is to help retailers such as Amazon, eBay, PayPal, Groupon, Zalora, OnePlus, LivingSocial, Etsy and Wish (to name a few) win customer loyalty by bringing the best shopping experience to their customers; with a focus on automating eCommerce operations after sales, from shipping, tracking to returns.

Through our growing family of apps and services, we power top eCommerce platforms, retailers and developers worldwide to provide a better customer journey and experience. We develop for developers and track over 250M+ international shipments on a monthly basis. This means you will have the ability to bring positive impact to the global eCommerce community.


We're looking for additional DevOps Site Reliability Engineers (SREs) who love coding and interested in working closely with engineers to help design, build and maintain high-performing, scalable, testable and reliable services. We believe SREs play a crucial part in providing engineers with tools, best practices and expertise to help them be responsible for the software they build.

We offer:
- Fun startup culture with diverse and inclusive international teams
- Happy Friday sharings and happy-hour gatherings
- Flexible working hours and unlimited work-from-home
- 5-day work week and 15 days annual leave
- Benefits include medical coverage and performance bonus
- Employment visa sponsorship (if required)

FYI, our tech stacks:
- Cloud:  Amazon Web Services, Google Cloud Platform 
- Databases:  MongoDB, Google Spanner, Redis, DynamoDB, Amazon Aurora 
- Monitoring: New Relic, Pingdom 
- Automation: Ansible, Packer 
- Continuous Integration:  Jenkins, Travis CI 
- Tools:  Atlassian Suite
- Other SaaS:  Algolia, Mixpanel, SendGrid, Twilio, Contentful, Google Analytics, New Relic
- Deployment: Kubernetes, Docker
- DNS: CloudFlare

- Ensuring continuous service delivery with high reliability and operation performance to meet SLAs
- Managing optimisation of SaaS and infrastructure usage and cost
- Collaborating with engineering teams to perform troubleshooting to investigate and respond to infrastructure outages
- Designing and implementing automated architecture solutions to minimise related workload for product engineering teams
- 3+ years hands-on experience with Amazon Web Services or Google Cloud Platform
- Experience with DNS, load balancing, failover strategies, Blue-Green and Canary deployments
- Ability to setup automated monitoring and alerting systems
- Dedication towards up-time and service-level objectives
- Excellent password hygiene and sense of security awareness 
- Some experience with log aggregation, analysis and troubleshooting
- Ability to communicate with multiple teams and IaaS / SaaS vendors effectively


AfterShip Wiki: 
Prelude: Winner of 2011 Global Startup Battle and 1st Startup Weekend Hong Kong
Clients:  Amazon, eBay, PayPal, Groupon, Zalora, OnePlus, LivingSocial, Etsy and Wish (to name a few)
Mission:  Our mission is to help retailers win customer loyalty by bringing the best shopping experience to their customers, with a focus on automating the shipping, tracking and returns experience.

AfterShip Stats:
Tracks:  250M+ international shipments per month
Couriers:  530+ international couriers integrated
Users:  500K+ globally
Crew:  70+ globally