Head of Product Design

Hong Kong
Full Time

Over 500K people using AfterShip, you have the ability to bring positive impact to the global eCommerce community.

AfterShip's mission is to help retailers such as Zalora, Lazada, Esty and Wish (to name a few) win customer loyalty by bringing the best shopping experience to their customers, with a focus on automating the shipping, tracking and returns experience.

Are you a perfectionist with a profound appreciation for beautiful designs?

We're looking for a Head of Product Design with an excellent understanding of how to apply “Design Thinking” methodologies at scale in an agile environment.

We believe creating beautiful and functional designs is important to AfterShip’s user experience. We have extremely high quality standards - we do not cut corners or make compromises. As we are still growing rapidly, we need to ensure our designers are able to execute at scale without loss in quality.

We offer:
- Fun startup culture with diverse and inclusive international teams
- Hackathons, happy Friday sharings and happy-hour gatherings
- Flexible working hours and unlimited work-from-home policy
- 5-day work week and 15 days annual leave
- Benefits include medical / dental coverage and performance bonus
- Employment visa sponsorship

The Head of Product Design can look forward to:

- Leading AfterShip’s product design functions and design-related strategies, collaborating with Product Owners to understand the needs of their teams, establishing structure and end-to-end workflow designed to best serve those needs.
- Empowering, coaching and mentoring designers, fostering a collaborative, productive and positive environment.
- Maintaining and enhancing design workflows to ensure all designs are of extremely high quality standards and in-line with AfterShip style guides.
- Working with designers to optimize output and ensure the large volume of deliverables are completed on time on a daily basis.
- Gauging fluctuations and forecasting needs of relevant teams at and work with Director of People to train, hire, onboard and mentor designers to meet such needs.
- Leading your team in expanding mastery of the business goals of each design request and pushing back on Product Owners with innovative UX/UI proposals.
- Empowering your team members to proactively lead iteration cycles with Product Owners and push designs forward according to the team’s visions and understanding of the business goals of each request.
- Being highly communicative and responsive both within your team and to Product Owners while managing a large volume of ongoing projects.
- Being brave in terms of taking smart risks and to champion new ideas.

We are looking to welcome onboard someone with:

- An exceptional ability to empower and manage a team of designers.
- 5+ years of experience as a product designer leader with proven experience leading design efforts on multiple interconnected products.
- Experience leading 5+ person design teams collaborating with multiple mission-critical areas of a company and containing designers with specialized responsibilities.
- Proven experience building and maintaining style guides and streamlined UI/UX workflows with QA feedback systems.
- Experience with B2B software or, at minimum, operationally complicated software (i.e not just single purpose apps).

AfterShip Wiki:

[ Winner of 1st Startup Weekend HK & 2011 Global Startup Battle! ]

Clients:  eBay, Zalora, PayPal, Groupon, OnePlus, LivingSocial, Etsy and Wish (to name a few)
Platforms:  web, api, app (iOS, Android)
Couriers:  443+ international couriers integrated
Tracks:  30M+ international shipments per month
Users:  500K+ globally
Crew:  ~45
Mission:  Our mission is to help retailers win customer loyalty by bringing the best shopping experience to their customers, with a focus on automating the shipping, tracking and returns experience.