Business Analyst
Okemos, MI / Glendale, AZ / San Juan, Puerto Rico
Operations /
Full Time /
Hybrid
At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services.
Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding.
Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests!
What We’re Looking For
We’re looking for a self-starting systems thinker who can lead discovery conversations with government clients, translate policy and operational needs into system logic, and keep implementation efforts aligned and on track. As a Business Analyst, you’ll be the glue between customer intent and product execution - mapping complex workflows into documentation our developers and configurators can build from with confidence.
If you’ve ever been the person who not only figured out what needed to happen - but made it happen before anyone else could define the plan—you’ll thrive here.
What You'll Do
- Lead JAD (Joint Application Development/Configuration) sessions to identify required functionality and use cases
- Elicit, document, and validate business and functional requirements across program, legal, IT, and fiscal stakeholder groups
- Draft and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user acceptance criteria
- Translate high-level program policies into field-level configuration rules, workflow logic, and compliance validations
- Map out and revise As-Is and To-Be business processes with clients, identifying pain points and automation opportunities
- Serve as a customer-facing subject matter expert for specific grants lifecycle workflows and funding logic
- Create and manage traceability matrices linking requirements to system configuration and test coverage
- Collaborate with development and configuration teams to align on functional design and validate system behavior
- Coordinate UAT cycles and guide clients through test script execution and results validation
What You'll Bring
- 3–5 years in SaaS implementation, business analysis, or public sector consulting
- Proven success facilitating discovery sessions and requirements workshops (e.g., JAD)
- Experience drafting BRDs, FRDs, and traceability matrices used in successful implementations
- Strong familiarity with government workflows (grant application intake, program compliance, fiscal reporting)
- Demonstrated ability to translate policy or regulatory guidance into system logic and business rules
- Experience partnering with QA or config teams to co-author test cases and validation scripts
- Adept in business process mapping (As-Is/To-Be) and helping customers evaluate what to automate, eliminate, or streamline
- Strong documentation and stakeholder communication skills
- Experience with our Tech Stack Tools: Azure DevOps, Lucidchart/Visio, Microsoft Office Suite
What Success Looks Like
- All business and functional requirements are traceable, testable, and documented by the end of the discovery phase
- Configuration and development teams report fewer than 10% scope revisions post-discovery
- Stakeholders from multiple departments feel understood, aligned, and clear on what’s being built
- UAT test plans and results are directly tied to your requirements, resulting in faster client sign-off
At Agate Software you'll be part of a team that is dedicated to making a difference through cutting-edge technology and unwavering dedication to our impactful work. If you're ready to make a significant contribution to communities in need and grow your career in an inspiring and challenging environment, apply today!
Diversity Commitment:
We believe our strength lies in the diversity of our team. As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life. All individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
