Interaction Strategist

San Francisco
Customer Success
Full-time
About Us

Agent IQ is using conversation-driven artificial intelligence and machine learning to enable brands to scale customer engagement and workflows without a linear increase in cost of resources or decline in quality of engagement. The platform teaches itself through human interaction to empower agents to do more, faster and better. Our technology is proven to improve customer satisfaction, agent efficiency, and profitability.

Our team is doing ground-breaking work in building an intelligent platform which are disrupting how brands interact and build relationships with customers. We're excited about the opportunities ahead to continue to create an even more differentiated product offering to the world.

To achieve this we're building an amazing team, and here’s where you come in...

Role Description

We are searching for linguists, smooth-talkers, and lovers of the English language who are passionate about conversational AI. You will be working closely with the Product, Customer Success, and Engineering teams to create personalities, workflows, and various intents and expressions that give life to our clients’ customer care AI.

Responsibilities

    • Build flows of conversational AI experiences
    • Ability to replicate various linguistic personas
    • Work on witty and clever responses to small talk
    • Review customer feedback on bot behavior and document actions are taken
    • Monitor content Performance of Bot and make updates to Knowledge Base
    • Contribute to the formalization of speech and language models by offering linguistic knowledge, identifying issues and providing solutions

Requirements

    • BA/MA Linguistics, English, Computational Linguistics, NLP or related
    • You are able to speak and write English fluently and have a nuanced grasp of English communication and grammar
    • Excellent Conversational Design and analytical skills
    • Previous work on content for conversational AI preferred
    • You have experience with research processes, qualitative and quantitative analyses, and experimental design
    • Ability to read and understand academic papers on NLP and related subjects, to be able to stay at the cutting edge of the field a plus
    • Industry experience in NLP/ML preferred

Perks

    • Competitive salary + equity
    • Full medical/dental/vision benefits
    • Unlimited PTO policy
    • Tons of snacks in the office and all-you-can-drink coffee
    • Convenient office within a 3 minute walk from BART/Muni Underground
    • Google apps, Dropbox, Drive, Slack, Mac (or PC) everything
    • Agent IQ swag
    • Commuter benefits
    • Great teammates