Customer Care - UK/US Markets
Lisbon 🇵🇹
Customer Success – Customer Care /
Permanent - Full-time /
On-site
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Working together with the UK/US Customer Success team and the HQ Support team, based in Lisbon, you will have a direct relationship with clients, and you will provide regular feedback to the Product team.
Follow up on customers requests from our online chat
- Qualify and prioritize requests so that they are processed as efficiently and quickly as possible
- Assist and train the various users
- Ensure a smooth flow of information with the rest of the CS team
- Participate in the improvement of our processes and organizations
- Participate in product improvement in collaboration with the Tech and Product teams
Become an Agicap Banking expert
- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
- Provide structured and quantitative product feedbacks to help prioritize customer data integration features and banking aggregations
Contribute to our advanced accounts implementations
- Assist our Onboarding and Key Account team in the implementation of advanced setup
- Train new Customer Success Managers on customer data integration processes
⭐ What we are looking for :
- Native/Fluent English speaker - another language like French/Italian/Spanish or German is a plus
- Excellent excel skills
- Problem solving mindset
- Passion for consistently providing excellent customer experience
- You are able to show previous success in customer relationship
- CSM in a SaaS environment targeting SMBs is a bonus
- Excellent verbal and written communication skills
- Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
- Enthusiasm and team spirit
🎁 What we offer :
- Perfect moment in terms of growth and opportunities to join our adventure
- Competitive salary
- Fast learning environment, entrepreneurship and team spirit
- An incredible team of entrepreneurs
- Afterworks with the team
Thank you!
