Customer Care Manager - DACH Market (m/w/d)
Lisbon 🇵🇹
Customer Success – Customer Care /
Permanent - Full-time /
On-site
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
In collaboration with the Customer Success (Onboarding, Data Integration, Account Management, Key Account Management), Sales, Marketing and Product teams, you will primarily be responsible for helping our existing customers with their technical concerns relating to our product. During onboarding (2-4 weeks), you will be comprehensively familiarized with the support for our online tool and our work processes.
These tasks are waiting for you:
• You will become an expert in the area of liquidity management and planning for small and medium-sized companies
• You will solve customer queries and support them with questions about their liquidity planning via various channels (phone and chat), together with the rest of our Customer Success team
• You act as an interface between the product team and our customers by communicating customer feedback transparently to the product team. In this way, you make a significant contribution to improving our software
• You constantly develop your Excel skills and use them skillfully in discussions with our customers
• You identify opportunities for improvement in Agicap's customer interactions and thus contribute to long-term customer satisfaction and loyalty
• Become an expert on a technical topic to drive knowledge sharing both internally and between teams
• You recognize cross-sell and up-sell opportunities in exchange with customers
What you bring:
- You have successfully completed your bachelor's degree or commercial training
- You have already gained initial professional experience in roles with a lot of customer contact, e.g. customer support, customer success, sales or business development
- You enjoy solving customer issues quickly and with high quality and you enjoy contact with customers
- You have a high technical affinity and are very number-driven in your work
- You are structured and can deal with changing priorities on a daily basis
- You are curious and interested in quickly familiarizing yourself with the topic of liquidity management and our product
- You have a C2+ level command of written and spoken German and are C1 in English
What we offer:
- You will receive an attractive salary package
- You have the opportunity to work remotely from time to time
- You will receive a daily allowance for your lunch
- You will work with state-of-the-art work equipment, including MacBook & iPhones
- You will be part of a young, dynamic team and one of the first german team members in our new international hub in Lisbon! Enjoy the beautiful sun of Portugal while building and shaping the next generation of Agicap
Thank you!
