Customer Tech Team Lead
Lisbon 🇵🇹
Customer Success – CST /
Permanent - Full-time /
On-site
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Team: all members of the FR CS Tech team (5 people in Lyon, 5 people in Lisbon)
The mission of the CS Tech team is to optimise customer utilisation by helping them integrate all the data they need to manage their cash flow on Agicap, as quickly, reliably and automatically as possible.
As experts in all data integration technologies (PSD2, API, Excel (matrixes), EBICS, AFT, etc.), the customer success technical team is in daily contact with our customers and other CS teams, acting as an internal support provider.
🎯 The Team Leader's missions :
- Performance management: individual coaching and pipeline reviews to ensure objectives are met and team members' skills are enhanced
- Definition of individual and team objectives (monthly)
- Implementation of new processes, quality standards, ops models and improved performance management to ensure full potential in 2024
- General organisation and training of the team to guarantee the deadlines and quality of daily missions
- Recruitment and management of the recruitment plan
- Identifying and prioritising improvement projects (processes, tools, etc.) - carrying them out and/or helping team members to carry them out successfully
- Coordinating and assessing needs with other teams (integration, KAM, product, international CST, etc.)
- Report to the COO
⭐ What we are looking for :
- You are a team player with a desire to learn and share your knowledge
- You have a 5-year degree from an engineering or business school
- You have at least 5 years' experience in a similar position
- Ideally, you have experience with lean management
- Native/Fluent english speaker, french is a plus
- You are passionate about technology
- You're ambitious, humble and attracted by the start-up spirit
🎁 What we offer :
- Competitive salary (depending on profile and experience)
- A key opportunity to join a fast-growing start-up
- A highly empowering entrepreneurial environment with a great degree of autonomy
- A daily challenge working with SME managers and CEOs
- A supportive and passionate working environment with a real team spirit to help Agicap take off in France and internationally 🚀
- Afterworks with the team
Thank you!
