Key Account Manager Italy

Milan 🇮🇹

Customer Success – Key Account Management /

Permanent - Full-time /

Hybrid

Agicap is a fintech company founded in Lyon in 2016 with a clear mission:

To transform the way small and medium-sized businesses manage their cash flow.

Our growth has been fast and consistent:

-8,000+ customers across Europe

-Backed by top-tier investors such as Greenoaks and Partech (€145M raised)

-7x revenue growth between 2021 and 2024

-On track to become one of Europe’s next unicorns

We operate in a high-growth, international environment where:

-Decisions are made quickly

-Success is measured through concrete, visible results

-Ambition is high, and our culture remains healthy, pragmatic, and collaborative

Collaborate closely with colleagues in Customer Success, Sales, Product, and Marketing
Be the commercial point of contact for a portfolio of clients with strong growth potential
Lead upsell and renewal strategies (biennial/triennial contracts)
Monitor key KPIs (ARR and GAR) to drive performance
Build and maintain strong relationships with internal client sponsors (CFOs and key stakeholders)
Conduct Executive Business Reviews with high-potential clients
Act as a trusted advisor and problem-solver in critical situations
Provide value-added consulting on cash flow management
Collaborate with the Product team to share relevant customer feedback

4–5 years of experience in similar roles (KAM, Account Manager, or Customer Success with a commercial focus)
Degree in Economics or a related field
Proven ability to manage and grow client portfolios
Strong negotiation and relationship management skills with C-level stakeholders (CEO, CFO)
Comfortable working cross-functionally with technical and product teams
Nice-to-haves:
Experience in SaaS or Fintech environments

If this sounds like you and you’re ready to make a difference in a high-impact, international environment, we’d love to meet you!