Account Manager (Activation Specialist) - UK Market
Lisbon 🇵🇹
Customer Success – Account Management /
Permanent - Full-time /
Hybrid
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 4 rounds of fundings so far, with prestigious VC funds including Greenoaks, Partech, BlackFin and most recently in November 2024 of €45M with AVP.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Our Account Management Teams play a key role in Agicap’s growth and retention strategies. As an Account Manager with an activation focus you support the Finance teams and C-Suite of our customers in reaching their business objectives with Agicap. This is a pivotal part of our Customer Success function alongside Implementation and Customer Success Tech.
What you will do:
- Manage a portfolio of 100+ customers to drive product adoption and identify upsell opportunities
- Dive deep into Treasury and Corporate finance workflows to continuously improve our customers’ tool set-up
- Become a product expert and use this to maximise the value and ROI that customers get out of our product as well as to act as an enabler for internal knowledge transfer
- Develop a strong understanding of customer needs and act as an advocate for our customers into the organisation
- Work closely with our Commercial Account Managers to identify growth opportunities within your portfolio
- Cooperate closely with adjacent teams to ensure our customers reach their desired business objectives
What you need to succeed:
- 2-4 years of professional experience, either in Finance/Treasury roles or in customer-facing roles, preferably in a B2B SaaS environment/ideally in FinTech
- Treasury/Corporate Finance knowledge either through educational or work experience
- Native English
- A proactive nature and a continuous drive for improvement
- The ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitude
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Ability to work with diverse teams (Sales, CS, Tech, Product, etc.)
What's in it for you:
- A competitive salary package
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- Great opportunities to advance your career within a fast-growing international company
- Daily challenges working with SME executives and CEOs
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
- A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
- Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
Looking forward to meeting you !
