Customer Success Tech Italy
Milan 🇮🇹
Customer Success – CS Ops /
Permanent - Full-time /
Hybrid
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution’s key features (banking and data integration).
For that purpose, you will be responsible for :
- Integrate customer data (70%):
- Collect and integrate client’s data from various sources (banks, accounting tools)Connect client’s banks
- Arrange the data into a format that can be imported into Agicap
- Build the team (15%):
- Contribute to the creation of the Customer Success Technical team
- Train new Customer Success Managers on customer data integration processes
- Build a library of i to process customer data in a scalable way
- Contribute to build Agicap’s knowledge management on banking aggregation
- Build a wiki of best practices and key processes
- Contribute to scale the processes by defining, improving and automating the way we collect and transform customer data for import
- Contribute to the product development (15%):
- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
- Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations
This position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general.
⭐ What we are looking for :
- You graduated from an engineering or business school
- You speak perfectly Italian as well as fluent English, French as a second language is ideal
- You have an excellent command of Excel
- You have ideally experience in automating data processing via VBA or other languages
- You are a team player and want to share your knowledge
- You are willing to develop your customer interactions skillsYou are curious and a fast-learner
- You have developed excellent oral and written communication skills
- You are ambitious and the start-up mindset appeals to you
- You are ready to give it your all for a project you fully adhere to
🎁 What we offer :
- Perfect moment in terms of growth and opportunities to join our adventure
- Competitive salary
- Fast learning environment, entrepreneurship and team spirit
- An incredible team of entrepreneurs
- Thursday beers and afterworks with the team
Non vediamo l'ora di incontrarvi !
