Global Customer Success Tech
Lisbon 🇵🇹
Customer Success – CST /
Permanent - Full-time /
On-site
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
You will join the Customer Success team, which is responsible for training, platform customization, and ongoing support for our clients throughout their time with Agicap!
As a member of the Customer Success Tech team, you are the link between our two largest departments: Sales (negotiation and contract signing) and Customer Success. Moreover, you will be the first CS Tech at Agicap to work for multiple markets! Spain and UK depending on the needs of the team and our clients. This is an opportunity to participate in the creation of the International CS Tech team in Lisbon.
Your missions:
In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enable the client to access all the necessary information for their cash flow management on the platform in the shortest possible time.
You will be in charge of:
1. Integrating customer data:
For our new clients, you are the technical expert responsible for helping them define the data to be integrated into the tool and the best method to do so. Your intervention is therefore key for customer satisfaction and long-term retention.
To best support them, it is important to:
- Understand the technical and financial needs of B2B clients in all sectors
- Master the tools that allow for a good connection between our clients' information systems and Agicap (EDITRAN, Excel matrices, API, EBICS, bank connectors, SFTP)
- Be proactive in proposing solutions to our clients that best meet their needs, considering technical constraints
- Communicate with stakeholders (internal and external) to ensure the rapid implementation of Agicap
2. Participate in team development and process construction
- You will contribute to the creation of the first international CS Tech teams in Lisbon
- You will contribute to the continuous improvement of our processes and tools
- You will set up the necessary documentation to enable knowledge transfer within the team
- As a true internal representative of the client, you will be responsible for reporting needs to the product teams to help them prioritize new features.
In addition, you will have opportunities for specialization depending on your interests:
- Expert in bank connectivity (PSD2, EBICS, SWIFT, SFTP Server)
- Expert in third-party software connectivity (accounting, invoicing)What makes our job beautiful: the diversity of interlocutors (experts, CEOs...) and interactions we have internally and externally, as well as our key positioning within the Customer Success department, which allows us to position ourselves as experts serving our clients and colleagues.
The position may also lead to numerous career opportunities within Agicap and is an excellent gateway to the fast-growing fintech world.
What we are looking for:
- You have successfully completed your university degree (Bachelor's or Master's) in business or engineering
- You speak English fluently, Spanish is a plus
- You are versatile and enjoy: project management, customer relations, teamwork
- You know how to: prioritize, organize, and communicate
- You are curious, ambitious, and attracted to the start-up mindset
- You enjoy facing new challenges and understanding technical aspects to better address them
- You have a good command of Excel
- Previous experience in software implementation is a plus
What we offer:
- A key moment to join a fast-growing startup and participate in the creation of our new International Hub in Lisbon (opening in April 2023)
- An entrepreneurial, empowering, and highly educational environment with a lot of autonomy
- A daily challenge working with SME leaders and CEOs
- A supportive and passionate work atmosphere with a true team spirit to propel Agicap in France and internationally
- One after-work event per month
Thank you!
