Help Desk Technician

Shaw AFB, SC
Customer Support /
Regular /
On-site
Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce.

 Requisition #:HELPD004037 (224)

Job Title: Help Desk Technician

Location: 850 Dryden Way, Bldg 1923, Shaw AFB, South Carolina 29152

Clearance Level: Active DoD - Interim Secret

Required Certification(s): 
DoD IAT Level II Certification.
 
SUMMARY
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Shaw AFB in Sumter, SC.
 
JOB DUTIES AND RESPONSIBILITIES
Provide Help Desk support to the end user on a variety of issues.
The Help Desk support shall identify, research, and resolve technical problems for end users.
The Help Desk shall shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.
Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.

QUALIFICATIONS

Required Certifications
DoD IAT Level II Certification.

Education, Background, and Years of Experience
2+ years of experience required.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills
Excellent interpersonal, organization, writing, communicating, and briefing skills.
Strong self-starter attitude, team-oriented, and good communication skills are a must.
Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle.
Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
Excellent Customer Focus/Satisfaction skills.

WORKING CONDITIONS

Environmental Conditions
Typical office environment.

Strength Demands
Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements
Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes “The 6 H’s” – Happy, Helpful, Honest, Humble, Hungry, and Hustle.

Happy: We exhibit a positive outlook in order to create a positive environment.
Helpful: We assist each other and pull together as teammates to deliver.
Honest: We conduct our business with integrity.
Humble: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us.
Hungry: We desire to consistently improve.
Hustle: We work hard and get after it.

These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us here.

COVID-19 Vaccination Requirements
Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor. As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)