Service Now Developer

Huntsville, AL
Defense – Software Development /
Regular /
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 357
Job Title: Service Now Developer
Location: Bldg. 5308, Sparkman Center Redstone Arsenal, Alabama 35898
Clearance Level: Active DoD - Secret
Required Certification(s): 
·       Security+ CE

A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services
·       Perform application development and maintenance in a team environment utilizing ServiceNow.
·       Manage incident, change, HRSD, and Project modules within the ServiceNow environment.
·       Assist with ServiceNow version upgrades.
·       Participate in requirements gathering, technical design sessions, software development, reviews, and testing.
·       Perform updates and version upgrades to the current ServiceNow environment. Administer roles and permissions to specific content/modules within the ServiceNow environment.
·       Perform ServiceNow administrative functions as required.
·       Provide timely Tier II/III application support for both new and existing applications and workflows within ServiceNow.
·       Design, develop, document, test and debug ServiceNow platform.
·       Determine computer user needs; analyze system capabilities to resolve problems on program intent, output requirements, input data acquisition, programming techniques and controls.
·       Prepare operating instructions.
·       Ensure software standards are met.
·       Develop solutions to routine technical problems of limited scope.


Required Certifications
·       Security+ CE

Education, Background, and Years of Experience
·       Bachelor’s and six (6) years or more experience.
·       Master’s and three (3) years or more experience.
·       May accept additional experience in lieu of degree.


Required Skills
·       Proficient in ensuring that applications are created using software development best practices and security best practices in a DOD environment.
·       Prior strong experience with ServiceNow UI development required. Knowledge of client-side code such as JavaScript.
·       Ability to interpret vocally delivered or written conceptual requirements and convert those into functional design requirements.
·       Analytical skills that can be demonstrated by describing an abstract process end to end in generic terms.
·       Knowledge of workflow configuration tools: SharePoint, SAP, Microsoft CRM, etc.
·       Ability to communicate with end-users in order to gather requirements or troubleshoot problems.
·       ServiceNow certifications are a plus.


Environmental Conditions
·       The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands
·       Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements
·       Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

Happy - Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)