IT Operations Manager - Service Desk

Reston, VA
Corporate – Information Technology /
Regular /
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 311

Job Title: IT Manager

Location: Reston, VA

Clearance Level: Background Check

Salary Range: $87,500 - $131,250

The Agile Defense Enterprise IT program is experiencing rapid and continual expansion, offering support to over 1,000 employees, while collaborating closely with every function within the organization to foster an optimized, secure, and resilient IT ecosystem. This ecosystem extends across Agile-owned data centers, edge compute, and cloud/multi-cloud environments.
The IT Manager - Strategic Transformation plays a pivotal role in leading the digital evolution and growth of our organization's IT infrastructure and services. With a focus on strategic planning and innovation, this position is responsible for driving transformative initiatives to modernize IT systems, enhance operational efficiency, and ensure alignment with business objectives.

·       Develop and implement a comprehensive digital transformation strategy to modernize IT systems, processes, and infrastructure in alignment with business objectives.
·       Foster a culture of innovation within the IT department, encouraging the exploration and adoption of emerging technologies to drive business value.
·       Lead the evaluation, selection, and implementation of enterprise-wide IT platforms and solutions to streamline operations, enhance productivity, and improve customer experiences.
·       Collaborate with key stakeholders across departments to identify opportunities for leveraging IT to optimize business processes, improve decision-making, and gain competitive advantage.
·       Develop and nurture strategic partnerships with technology vendors, consultants, and industry experts to stay abreast of industry trends, assess new technologies, and drive IT innovation.
·       Drive initiatives to enhance data governance, quality, and analytics capabilities, enabling data-driven decision-making and insights generation across the organization.
·       Support efforts to ensure compliance with regulatory requirements, industry standards, and data privacy laws, implementing robust controls and procedures to safeguard sensitive information.
·       Collaborate with executive leadership to develop and communicate the IT vision, goals, and roadmap to stakeholders, ensuring alignment with overall business strategy and objectives.
·       Serve as primary technical manager contact for helpdesk and IT support technicians on various enterprise IT issues – hardware, cloud, security, software, and network troubleshooting.
·       Be responsible for a team managing the installation and maintenance of hardware, cloud services, including all installations, configurations, upgrades, license management, and user onboarding and offboarding.
·       Manage, improve, and maintain networks and network equipment for the company's locations.
·       Oversee procurement, installation, and maintenance of desktops, laptops, and other hardware used in the company offices and remote locations.
·       Create and execute best-in-class cybersecurity and disaster recovery processes and plans.
·       Promptly manage IT incidents in accordance with company policy.
·       Actively participate in budget planning for the IT organization.
·       Collaborate with the team to identify, address, and train on IT needs and requirements, including maintaining ongoing employee cybersecurity training programs.
·       Control and monitor data, network access, and backup systems.
·       Complete client-mandated IT audits and assessments and ensure compliance with client IT requirements.

·       Manage a core team of IT Support, Sharepoint, Security and ITSM staff in supporting organizational responsibilities as they related to IT Operations.


Education, Background, and Years of Experience
·       10 Years of Experience, 3 years of experience as an IT Manager, Bachelors in IT, Computer Science, System Engineering or IT related degree.


Required Skills
·       Systems Engineering, Cloud Transformation, Cloud Migration, Security, Compliance, Help Desk


Environmental Conditions
·       Remote or Hybrid Remote.

Strength Demands
·       Medium – 50 lbs. Maximum lifting with frequent lift/carry up to 25 lbs.

Physical Requirements
·       Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

Happy - Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)