QA / Change Control Coordinator

Ashburn, VA
Quality /
Regular /
Remote
Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce.

Requisition #: 12

Job Title: QA/Change Control Coordinator

Location: Ashburn, VA

Clearance Level: Active DoD - CBP Suitability, DHS Suitability, Active TS

 
SUMMARY
Customs Border Patrol (CBP) has a global presence with connectivity to approximately 1300 field sites as well as Other Government Agencies (OGAs) and trade partners. CBP conducts operations in 22 countries, 328 ports of entry, 129 border patrol stations within 22 sectors, and 75 AMO locations. To support its mission, CBP needs a robust, resilient, and high performing enterprise network and supporting services throughout its global footprint. The Network Services Division within the Office of Information and Technology (OIT) Enterprise Infrastructure and Operations Directorate (EIOD) provides network services and oversight of the CBP enterprise network infrastructure and comprises the Network Architecture and Engineering Division (NAED) and Network Operations Division (NOD).
Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program:


JOB DUTIES AND RESPONSIBILITIES
Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.
 Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
 Assist in the identification and mitigation of potential risks and issues associated with changes.
 Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
 Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

QUALIFICATIONS

Required Certifications
Must be a U.S. citizen with an active clearance.
Clearance Preference:
CBP Full BI - 1st priority
Any DHS badge + DoD Top Secret - 2nd choice
DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated)

Education, Background, and Years of Experience
Bachelor's degree in computer science, information systems, or a related field.
4 years' experience in change management coordination or a related role.
Strong understanding of change management principles, methodologies, and best practices.
 Familiarity with ServiceNow or other change management tools.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills
  Excellent organizational skills with great attention to detail.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 Ability to prioritize and manage multiple change requests simultaneously.
Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

WORKING CONDITIONS

Environmental Conditions
Fully Remote Candidates need to be within 4 hours driving distance from NCR.

Strength Demands
Medium – 50 lbs. Maximum lifting with frequent lift/carry up to 25 lbs.

Physical Requirements
 Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes “The 6 H’s” – Happy, Helpful, Honest, Humble, Hungry, and Hustle.

Happy: We exhibit a positive outlook in order to create a positive environment.
Helpful: We assist each other and pull together as teammates to deliver.
Honest: We conduct our business with integrity.
Humble: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us.
Hungry: We desire to consistently improve.
Hustle: We work hard and get after it.

These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us here.

COVID-19 Vaccination Requirements
Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor. As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)