Help Desk Tech H
Al Udeid Air Base
Defense – Customer Support /
Regular /
On-site
Requisition #: 482
Job Title: Help Desk Tech H
Location: Al Udeid Air Base, Doha, Qatar
Clearance Level: Active DoD - Secret
Required Certification(s):
· DoD 8570 IAT Level 2
SUMMARYAgile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.
JOB DUTIES AND RESPONSIBILITIES
· Provide Help Desk support to the end user on a variety of issues.
· The Help Desk support shall identify, research, and resolve technical problems for end users.
· The Help Desk shall shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.
· Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.
QUALIFICATIONS
Required Certifications
· DoD 8570 IAT Level 2
Education, Background, and Years of Experience
· Associates degree in Computer Science or related field; or
· 2+ years of Help Desk support experience and 2+ years of experience in Computer/IT hardware support (experience may be concurrent)
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
· Excellent interpersonal, organization, writing, communicating, and briefing skills.
· Strong self-starter attitude, team-oriented, and good communication skills are a must.
· Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle.
· Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
· Excellent Customer Focus/Satisfaction skills.
WORKING CONDITIONS
Environmental Conditions
· Typical office environment
Strength Demands
· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Physical Requirements
· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
