Help Desk Tech (H)

Al Udeid Air Base
Defense – Customer Support /
Regular /
On-site
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 309

Job Title: Help Desk Tech (H)

Location: Al Udeid Air Base, Doha, Qatar

Clearance Level: Active DoD - Secret

Required Certification(s): 
·       DoD IAT Level II Certification.

SUMMARY
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.
 
JOB DUTIES AND RESPONSIBILITIES
·       Provide Help Desk support to the end user on a variety of issues.
·       The Help Desk support shall identify, research, and resolve technical problems for end users.
·       The Help Desk shall shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.
·       Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.

QUALIFICATIONS

Required Certifications
·       DoD 8570 IAT Level II Certification.

Education, Background, and Years of Experience
·       Associates degree in Computer Science or related field; or
·       2+ years of Help Desk support experience and 2+ years of experience in Computer/IT hardware support (experience may be concurrent)

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills
·       Excellent interpersonal, organization, writing, communicating, and briefing skills.
·       Strong self-starter attitude, team-oriented, and good communication skills are a must.
·       Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle.
·       Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
·       Excellent Customer Focus/Satisfaction skills.

WORKING CONDITIONS

Environmental Conditions
·       Typical office environment.

Strength Demands
·       Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs.  A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

Physical Requirements
·       Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

Happy - Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)