Product Operations Manager
United States
Product – Product Management /
Full-time /
Remote
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
Position Overview
Contracts embody the complex and dynamic DNA of an organization’s most critical business relationships. Our product mission is to deliver Contract Lifecycle Management (CLM) without limitations through agility, seamless extensibility, and deep expertise to transform contracts into relationships. As a leading CLM platform, we have a unique opportunity to help businesses discover, understand, manage and leverage these relationships.
As a Product Ops Manager at Agiloft, you will play a pivotal role in enabling the product organization to work with pace and predictability in the end-to-end product lifecycle from ideation, through launch, outcome measurement and process optimization. You will collaborate closely with cross-functional teams, including product managers, engineers, designers, and marketing, to streamline processes and drive product excellence. This individual will be responsible for enabling the product managers and UX team with tools and best practice to derive quantitative insights from their product areas, coordinate and lead the product launch process, and evaluate and refine the product development and release processes. The ideal candidate for this position will be a masterful collaborator, with exceptional attention to detail, who is experienced in product development process and comes with a passion for process, data, and measurable results.
Job Responsibilities
- Product Launch Management:
- Coordinate and lead a cross-functional program for product launch-related activities, including sales, services, marketing and partner enablement.
- Develop and maintain detailed launch plans, timelines, and risk mitigation strategies.
- Coordinate and lead projects related to commercial packaging and pricing changes.
- Manage beta programs and customer feedback programs related to new product capabilities.
- Monitor and communicate progress, addressing issues and bottlenecks as they arise.
- Quantitative Insights:
- Manage our product analytics tools and provide support and enablement to product managers to self-serve with these tools to derive quantitative insights from their product areas, measuring outcomes from specific features or capabilities.
- Process Optimization and Best Practices:
- Collaborate with product managers and engineering leads to define and document best practices and optimization in the cross-functional product development process,
- Streamline the onboarding of product managers and UX designers into the product team with best practices materials.
- Other duties as assigned
Required Qualifications
- A bachelor’s degree, preferably in a technical subject.
- 5+ years’ experience in product management or related fields such as software program management, software project management or technical marketing (including product launches).
- Ability to encourage, motivate and develop a diverse group of people towards a challenging goal.
- Strong verbal and written communication skills for cross-functional collaboration and stakeholder reporting
- Strong PowerPoint skills to deliver executive level reports on project progress, challenges, and risks.
- Experience in working with product and engineering teams using a range of product development methodologies (Agile, Lean, Kanban, waterfall) and tools (Jira, Azure Dev Ops).
- Experience in working with distributed, multinational teams.
- Willingness to travel up to 10% of the time to conduct on-site workshops and research studies.
Preferred Qualifications
- Experience in SaaS based ERP, CRM, BPM or solutions.
- Experience in AI based solutions.
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.
Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.
Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
