Customer Success/Delivery Manager - Wildfire Mitigation Practice (WMP)
Palo Alto, California
R&D – Wildfire Mitigation Practice /
Full Time /
Remote
About AiDASH
AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at www.AiDASH.com
We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
The Role
We're hiring a Customer Success / Delivery Manager to join our Wildfire Mitigation Planning (WMP) practice - a critical business vertical helping electric utilities protect infrastructure from wildfires, ensuring community safety, reliability, and sustainability.
This role is responsible for delivering WMP projects with quality, managing customer relationships, and establishing scalable processes for future growth. In this role, you’ll work closely with wildfire experts, utility executives, and our technology team to accelerate plan creation, standardize templates, and build a scalable WMP services organization.
You’ll also play an important role in leveraging existing AI frameworks to structure and automate WMP processes. You won’t be building models yourself, but you’ll work with our tech team to apply tools and frameworks that enable automation and, over time, help productize the process.
This is a great fit for someone who thrives at the intersection of customer delivery, process design, and technology enablement - with the intellectual curiosity and organizational skills to make a lasting impact.
How you’ll make an impact:
- Manage end-to-end WMP delivery for utility customers, ensuring timeliness, quality, and measurable outcomes
- Build strong relationships with stakeholders, from executives to field teams, and serve as their trusted delivery partner
- Translate wildfire expert knowledge into repeatable templates and frameworks
- Establish and refine delivery processes that can evolve into a scalable WMP services organization
- Apply program management skills to ensure quality, repeatability, and customer satisfaction at scale
- Collaborate with the AiDASH tech team to use existing frameworks and models to structure WMP data for automation
- Create workflows that “stitch together” available tools and models to deliver required outcomes
- Champion a technology-first mindset, applying tech solutions wherever possible
What we're looking for:
- 5+ years in customer success, delivery management, consulting, or program management roles
- Proven ability to manage projects with multiple stakeholders and deliver high-quality outcomes
- Experience in program or process management, with a track record of scaling delivery systems
- Tech-savvy mindset - comfortable with new tools, frameworks, and AI-driven workflows
- Strong communication skills - able to work closely with experts and simplify complex ideas
- High intellectual curiosity and problem-solving ability; a quick learner who can codify knowledge into frameworks
- Experience working in regulated industries (utilities, energy, infrastructure, or government) is a plus
What you'll love:
- Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
- Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles
- 401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered
- Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers
- Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!
- Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
We offer a competitive base pay range for this full-time position, which is between $160,000 and $200,000 per year. This range reflects the anticipated base salary for new hires. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process.
We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.
