Bilingual Account Coordinator - XM
Montreal, QC
Account Management /
Full Time Permanent /
Hybrid
Our client is an agency driven by the philosophy of Experiential Commerce™. Their unique framework for designing better consumer experiences that earn attention and drive action. They take an integrated approach that connects your consumer’s online and offline experiences through data, media and the memorable moments that drive brand transactions.
Account Coordinators are collaborative team members, committed to supporting the team and client as required. Work directly with the account team to understand how + when they can support and put a plan in place to deliver accordingly.
To be a successful Account Coordinator, you should be proactive, positive, and passionate about company offerings and how they create value for clients. You are a skilled communicator both verbally and in writing, and have excellent presentation, customer service, time management, and computer skills.
Responsibilities
- Client Relations
- Execute on behalf of your client online, offline and everywhere in between
- Execution may require work in-field, or in the office
- Communicate with clients as required to understand their needs, deliver this information back to your manager and/or team, and execute accordingly
- Maintain updated knowledge of client products and services Identify and informing on industry trends
- Act as an extension of your client throughout planning, execution and wrap-up – always keeping your client needs top of mind.
- Team
- Collaborate with your direct team to facilitate client need fulfillment
- Work closely with partners and suppliers to ensure they have all the tools & information required to support your business
- Train, onboard, schedule, lead and manage brand ambassadors as required
- Liaise with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates and can support you as required
- Financial
- Build small-sized budgets as required by your manager
- Own & overseeing components of medium to large-sized budgets
- Reconcile small budgets; staying in close contact with your team to support as required
- Stay on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
- Manage purchases on behalf of the client and company, and implementing detailed expense management practises to ensure all employee and corporate expenses are reconciled in a timely and correct manner
- Project Management
- Overcome challenges and make suggestions to improve processes
- Support teams and committees within the agency to create positive culture and test/implement new policies, procedures and processes
- Support your team with ancillary projects that support either the client or the agency on a day-to-day basis
Experience & Skills
- Excellent verbal and written communication skills: Français + Anglais requis.
- Adaptability and strong problem-solving skills
- Excellent active listening & time management skills
- Ability to build rapport and collaborate with others internally and externally
- Organized with the ability to multi-task if required
- Proactive attitude with a passion for team & client satisfaction
- High level of efficiency and accuracy
- Passion for marketing & partnerships
AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
Accessibility: If you need any accommodations during the interview process, please let us know.
