NOC Engineer (Level 2 - Mobile/Telco)
Europe
Networks – Networks /
Full-Time /
Remote
About Airalo
Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.
About you
We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.
About the Role
Position: Full-time / Employee
Location: Remote-first
Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits
As a Level 2 NOC Engineer, you’ll go beyond day-to-day monitoring to handle escalations that require deeper technical expertise. This role blends advanced troubleshooting, provisioning process exposure, and OSS/automation skills to strengthen service reliability. You will support Level 1 engineers, collaborate with engineering teams, and contribute to process and tool improvements that make our NOC smarter and more resilient
Responsibilities:
- Serve as the primary escalation point for the NOC Level 1 team for complex or unresolved issues.
- Perform advanced troubleshooting and service restoration activities across core network and service platforms.
- Operate the telco platform to cover the business processes of eSIM manufacturing, eSIM stock management, tariff configuration, and services provisioning in the telecom network.
- Developing automation and operational scripts, metrics, alarms, and healthcheck routines (e.g., scripting, tool integration, dashboard improvements).
- Collaborate with engineering, development, and third-party vendors to implement long-term solutions and preventative measures.
- Document solutions, update run-books, and enrich the NOC knowledge base.
- Provide technical guidance to Level 1 engineers.
- Participate in on-call rotation for high-priority incidents outside standard hours.
- Assist in identifying and analyzing recurring issues, supporting Root Cause Analysis and long-term improvements.
Requirements:
- Proven experience as a NOC Engineer or in a similar role, with a strong track record of resolving complex technical issues.
- Solid understanding of telecom and network principles, including mobile core concepts and eSIM technology.
- Familiarity with API integrations and monitoring tools.
- Proficiency in scripting/automation (e.g., Python, Bash) to streamline NOC activities.
- Ability to interpret technical logs and system outputs.
- Strong problem-solving skills and ability to work effectively under pressure.
- Good communication skills for coordination with teams and external partners.
Good-to-have:
- Experience with OSS/BSS platforms and monitoring solutions (Prometheus, Grafana, etc.).
- Exposure to provisioning workflows
- Familiarity with TM Forum frameworks (eTOM/TAM) and ITSM frameworks (ITIL).
- Cloud platform knowledge (AWS).
- Networking or cloud certifications.
- Deep familiarity with eSIM and GSMA technologies.
- Experience with Mobile Core Network Monitoring and troubleshooting.
If you are interested in this position, please apply via the link.
Please note that our Engineering team works in the CET timezone, so candidates will need to reside in countries with the same time zone or similar to it and will need to already have permit to work in the country where they are based.
By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here.
We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.
