Support Operations and Insights Manager

Spain / London / France
Support – Support, Management /
Remote /
Remote

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General Application Questions

  • What country do you currently live in?
  • What are your salary expectations? (local currency and per year)
  • Can you please add the link for your LinkedIn profile here?

Support Operations and Insights Manager

  • How many years of hands-on experience do you have in forecasting, scheduling, and capacity planning for a customer support team (internal and/or BPO)?
  • Have you been involved in detailed customer support team reporting on metrics like usage, volume, reopen rates, etc?
  • Have you directly built or managed workforce planning models (e.g. in Excel, Sheets, or other tools)?
  • This role requires working in GMT+1 hours. Are you located in this time zone or able to reliably work during these hours?