Sales Development Representative / Inbound SDR LATAM - Mexico City
Mexico City Office
Sales & Partnerships – 12008 - SDR /
Permanent Full Time Employee /
Hybrid
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We’re looking for a dynamic Sales Development Representative to be part of the first employees of our Mexico office and play a significant role in our expansion to the LATAM region (Mexico, Colombia, and Chile). This position is based in Mexico City (Polanco), and as one of the first employees in the country, you will have a direct impact on building Aircall’s presence in the region.
In this inbound-focused role, you will engage with prospects who have shown interest in Aircall's services, qualify them, and pass them along to the Account Executives for further sales discussions. This is an exciting opportunity for someone looking to develop strong consultative sales skills, contribute to the regional sales goals, and be part of a fast-growing SaaS company.
Key Responsibilities:
- Engage with inbound prospects from Mexico, Colombia, Chile, and other LATAM countries via chat and phone calls to qualify them for the next steps in the sales cycle.
- Gather valuable prospect information to pass along to Account Executives in the LATAM market, assisting in closing deals and expanding Aircall's customer base.
- Collaborate closely with the IBERIA/LATAM sales teams to ensure smooth coordination and consistent messaging across markets.
- Develop your consultative sales skills by learning from experienced AEs and gaining exposure to the entire sales cycle.
- Contribute to growing Aircall's presence in the LATAM market by driving lead generation and supporting regional sales goals.
Qualifications:
- Fluency in both Spanish and English (written and spoken) is required to engage with prospects across LATAM.
- Market knowledge is essential—whether through living in, visiting, or having a strong affinity for LATAM cultures and business practices.
- Strong communication skills: You actively listen, show empathy, and approach challenges with a problem-solving attitude.
- Excellent time management and organizational skills: You can manage a high volume of accounts and prioritize effectively.
- Willingness to learn and grow: You’re entrepreneurial, driven, and excited to develop your sales skills while contributing to Aircall’s expansion in LATAM.
- Positive energy & enthusiasm: You bring a can-do attitude, motivating both yourself and your team to reach new heights.
- Experience with Salesforce and revenue engagement tools like Gong or Outreach is a plus.
We know that success comes from clever work and deserves recognition and reward.
We value people who are bold, ambitious, collaborative and customer-centric. We are a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.
