IT Operations apprentice

G&A – 14017 - Core Tech IT /
Apprenticeship /
Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Our french office is recruiting an IT Operations apprentice, based in Paris. Ideally you'll start in August 2024. It will be a 1-year contract renewable.

The mission:

    • The IT Ops technician apprentice role is to support the IT Team on all operational aspects to guarantee day to day running and improvement of Aircall’s IT Core systems and network.

    • Reporting to the IT Ops Manager and in strong collaboration with other member of the IT Core Team. This position will allow the IT Ops technician to contribute to hardware and network operations, logistics, documentation and IT support.

Key tasks:

    • Hardware
    • - IT Hardware stock management: onboarding/offboarding follow-up, stock inventory, orders follow-up, reset and cleaning for Spare, recycling, etc - on site for Paris office and with local contacts/partners for other offices
      -Personal Device management: MDM solutions administration, enrollment audit and remediation, laptops inventory, new features implementations, end-user support
      -Shared Devices management: maintenance of printers, TVs, conferencing systems, etc

    • Network
    • -Network management: administration and monitoring, end user support and technical operations realization or supervision with our partners.
      -Paris Office badge management: create, replace, deactivate Paris badges

    • Cross Functional
    • -Users documentation and related communications when necessary (ex: new major feature, update guidelines, etc)
      -IT Operations processes/ procedures documentation, for example IT Support Macbook procedures
      -Incident management procedures to ensure all incidents around IT Core services are addressed appropriately
      -Audits on existing systems by running reports and providing analyses of outputs
      -Collaboration with internal team to automate/optimize IT processes

    • Support: 
    • -Manage user support tickets
      -Escalate requests to relevant experts as necessary


    • Fluent English required (documentation and everyday communication is in English). This is our working language.
    • Rigorous and organised.
    • Ability to troubleshoot and diagnose problems.
    • Skilled at working within a dynamic, team-oriented, collaborative environment.
    • Strong interpersonal and oral communication.
    • Adept at reading, writing, and interpreting technical documentation and procedure manuals.
    • Ability to present ideas and solutions in user-friendly language.
    • Self-motivated and directed.
    • Attention to detail.
    • Critical thinking.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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