Customer Success Manager - French Market

Paris /
Customer Operations – 12004 - Success /
Full Time
/ Hybrid
Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team

Within our Customer Care team, Customer Success is in charge of making sure we help our clients grow. Because of the importance that our clients have for us, this is a team that is placed at the heart of our operations and a very important role.

We are specifically looking for a tech-savvy individual with strong relationship building skills and business acumen to help our customers succeed in reaching their business goals through an optimised use of Aircall.

What you would do as a CSM :

    • Grow and nurture a portfolio of customers in the French Market
    • Maximise your portfolio’s expansion while minimizing churn and contraction
    • Gather customer product feedback to help shape and define the product roadmap
    • Bring in new ideas to delight our customers

What we're looking for :

    • Flawless spoken and written French skills and fluent English.
    • A first work experience in a similar environment (sales, customer relations, customer service, marketing) would be highly appreciated.
    • You're a natural communicator.
    • Comfortable managing several tasks and issues in a fast-paced environment.
    • You appreciate and aim for structure and processes in your work.

The recruitment process :

    • Meet Sabina from our Talent Acquisition team
    • Meet the Customer Success VIP Team Manager
    • Prepare a case study and discuss it with a potential future colleague
    • Meet our Customer Success Director
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.